Senior eCommerce Specialist
We are looking for a Senior eCommerce Specialist to own and optimize the systems and platforms that support our digital business. You will be the person who understands how our tools connect, helps keep them running well, uses data to identify improvements, and builds or maintains automation that reduces manual work and supports growth. You will manage the CRM & Marketing Automation platform, analytics and reporting, website and app platform management, develop and social media.
This role serves as a bridge between technical stakeholders and the business to ensure an optimized online customer experience. The Senior eCommerce Specialist partners with internal stakeholders, IT, and vendors on website, app, CRM, and marketing automation improvements. Help define requirements, test updates, communicate status, and ensure changes support the customer experience.
If you are someone who thrives on working in complex systems, proactively solving problems, and working across teams to make things happen, this role is built for you. This role is in office in Akron, Ohio.
Key Responsibilities:
Optimize the platforms and tools
• Serve as the primary admin and owner of CRM & Marketing Automation configuration; workflows, automations, pipelines and reporting.
• Manage the technical layer of our websites and mobile app; integrations, platform configuration, and troubleshooting issues.
• Coordinate with our product data team to ensure accurate, enriched product information is live across all digital platforms.
• Partner with IT and external vendors on platform updates, upgrades, and new technology rollouts.
Drive performance through data
• Own analytics and reporting across all brands, website traffic, conversion, app performance, and campaign ROI.
• Build and maintain dashboards that give the team and leadership a clear, real view of performance.
• Make data-driven recommendations on how to improve the customer experience, increase conversions, and reduce friction.
Manage digital projects
• Manage digital initiatives, platform migrations, app enhancements, integrations, and system upgrades.
• Build project plans, manage timelines, and keep stakeholders informed.
• Identify opportunities to automate manual processes and build the business case to make it happen.
Collaborate and Innovate:
• Be a collaborative partner with Associates on campaigns, promotions, technical issues, Customer concerns and platform needs.
• Actively use AI tools to improve personal productivity, reduce repetitive work, and improve the quality of day-to-day output.
• Share practical AI use cases, tips, and workflow improvements with the team.
• Look for appropriate ways to use AI, automation, and system workflows to make eCommerce operations more efficient.
As opportunities arise and business needs change, continuous growth and evolution within this role is expected.
What you bring:
• 5+ years of experience in eCommerce operations, digital platform management, or a similar role.
• Hands-on ownership experience of CRM and Marketing Automation pipelines, workflows, automations, and reporting.
• Strong working knowledge of Google Analytics (GA4) and experience building performance dashboards.
• Proven ability to manage eCommerce platforms and understand how digital tools and systems connect.
• Comfortable leading digital projects; you can manage a timeline, communicate across teams, and deliver.
• High attention to detail; errors in product data, integrations, and automations reach customers directly.
• A proactive, self-starting mindset; you identify problems and fix them without waiting to be asked.
• Active user of AI tools; you embrace them as productivity multipliers, not novelties.
Nice to have:
• Experience with B2B procurement integrations
• Experience in ERP and CMS systems
• Background in trades, HVAC, plumbing, or B2B distribution/manufacturing
• Familiarity with AI tools for workflow automation or data validation
• Experience supporting a mobile app alongside a web platform
Skills Required
- 5+ years of experience in eCommerce operations, digital platform management, or a similar role
- Hands-on ownership of CRM and Marketing Automation pipelines, workflows, automations, and reporting
- Strong working knowledge of Google Analytics (GA4) and experience building performance dashboards
- Proven ability to manage eCommerce platforms and understand integrations between digital tools and systems
- Comfortable leading digital projects, managing timelines, and communicating with stakeholders
- High attention to detail to prevent errors in product data, integrations, and automations
- Proactive, self-starting mindset; identifies and fixes problems without prompting
- Active user of AI tools to improve productivity and workflows
- Experience with B2B procurement integrations
- Experience with ERP and CMS systems
- Background in trades, HVAC, plumbing, or B2B distribution/manufacturing
- Familiarity with AI tools for workflow automation or data validation
- Experience supporting a mobile app alongside a web platform
What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products. Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University. Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base. Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
