Sr Ecommerce Analyst

About SimpliSafe 

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

Why are we hiring? 

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do 

SimpliSafe is seeking a highly motivated, detail-oriented Sr. Ecommerce Analyst who can transform raw data into meaningful insights and actionable recommendations. In this role, you’ll develop a keen understanding of customer site behavior, build dashboards and reports, provide ad-hoc analyses and analyze experiments. Your work will identify issues and opportunities with the site experience, help prioritize experiments, create better hypotheses and improve our understanding of experiment results. You need to be proactive, curious, hungry for answers and able to work both independently and collaboratively. 

Where we work 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. 

Key Responsibilities 

• Conduct in-depth analysis to uncover trends and insights that drive site performance and customer engagement
• Create and maintain dashboards on key metrics to track eCommerce site performance and improvements
• Analyze A/B test results, develop hypotheses, and provide insights to support site optimization and experiment prioritization
• Perform ad-hoc analyses to address specific business questions, diagnose issues, and recommend solutions
• Partner with product and design to align on data insights and inform strategic decisions 
• Use Tableau to create visualizations that make data insights accessible for stakeholders 
• Proactively monitor KPI performance and investigate data anomalies

Qualifications: 

• 3-5+ years experience in ecommerce/digital analytics at an online retailer or digital agency or equivalent experience
• Strong experience writing and tuning SQL queries and knowledge of relational databases 
• Experience working with web analytics tools (Google Analytics, Adobe Analytics, Amplitude, etc.)
• Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations 
• Experience analyzing a/b test results and familiarity with statistical concepts around experimental design and analysis preferred 
• Strong proficiency with Excel (data manipulation, advanced formulas, modeling) 
• Experience with Tableau/Looker or similar data visualization tool preferred

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].