At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
This position requires a strategic leader who can balance reliability, agility, and innovation in a highly regulated environment, while partnering closely with technology and business leaders to reduce risk and maximize uptime.
About This Role:
This role is on-site in Omaha, Nebraska. We are unable to sponsor at this time. No 3rd parties or agencies.
Site Reliability & Availability
- Lead the SRE function across all of FNBO to ensure high availability, reliability, and scalability of systems across the bank.
- Define and track service-level objectives (SLOs), service-level indicators (SLIs), and key performance metrics.
- Drive automation, observability, and resilience practices to proactively prevent outages.
- Oversee Dynatrace application and assist teams with their usage of it
- Monitor capacity and provide self-service capacity management tools and best practices for teams
Command Center & Incident Management
- Lead the Command Center and oversee response to major incidents, ensuring rapid resolution and effective communication with stakeholders.
- Own the enterprise incident management framework, ensuring consistent processes, clear roles, and timely root cause analysis.
- Provide executive-level reporting on incident trends, root causes, and remediation progress.
- Lead DR vision and exercise implementation
Change Management
- Own and evolve the bank’s technology change management processes, balancing risk with speed to enable innovation without compromising stability.
- Establish governance and controls to ensure compliance with regulatory and internal standards.
- Partner with engineering and operations teams to streamline safe and reliable deployments.
Help Desk & Employee Technology Support
- Lead the Help Desk function, ensuring high-quality technology support for all employees.
- Implement service desk best practices, self-service tools, and continuous improvements to employee experience.
- Monitor service levels and drive accountability for resolution times and customer satisfaction.
- Oversee employee tech and ensued reasonable service
Leadership & Strategy
- Lead the development and execution of a 1–3-year enterprise strategy for SRE, Command Center, Incident Management and Help Desk functions.
- Build, mentor, and lead high-performing teams and leaders across SRE, Command Center, Incident/Change Management, and Help Desk functions.
- Partner with technology leaders, risk teams, and business stakeholders to align reliability strategies with business priorities.
- Define and communicate a vision for operational resilience that positions the bank for long-term success.
The Ideal Candidate for This Role:
Qualifications
· 10+ years of progressive experience in software development, site reliability engineering, or infrastructure leadership roles.
· Proven track record of managing large-scale, mission-critical systems with high availability requirements.
· Strong background in incident and change management in highly regulated industries (financial services preferred).
· Deep understanding of monitoring, automation, cloud, and modern DevOps/SRE practices.
· Strong leadership, communication, and stakeholder management skills, including experience leading teams through high-pressure incidents.
· Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience
Candidates must possess unrestricted work authorization and not require future sponsorship.Compensation:
Compensation range (base pay): $172,871.00-$293,881.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20251555Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Fnbo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fnbo and has not been reviewed or approved by Fnbo.
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Retirement Support — Retirement plans include a matching 401(k) with an additional company contribution and other savings programs such as pension, stock bonus, and profit sharing. These features are portrayed as a strong component of total rewards.
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Parental & Family Support — Family supports include paid caregiving time for birth or adoption and for serious family health needs, caregiver leave, new‑parent assistance, and childcare resources. These offerings are highlighted as helpful for employees balancing work and family.
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Leave & Time Off Breadth — Time away is described as generous, combining paid time off with a broad set of observed holidays. Volunteer time off further adds flexibility for personal and community needs.
Fnbo Insights
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What We Do
For more than 165 years, FNBO, a subsidiary of First National of Nebraska, has set the standard for outstanding customer service coupled with some of the most innovative financial products in the industry. When it opened in 1857, FNBO was a local bank that served only Omaha and the surrounding communities. Today, FNBO has locations in eight states and more than 6.6 million customers across the country. First National of Nebraska and its affiliates have nearly $30 billion in managed assets and 5,000 employee associates. We've come a long way in the last century and a half. As you browse through our site, we think you'll understand why we've been so successful – and why we're so excited about what the future holds for our customers and our organization. Check us out at www.fnbo.com.
