Sr. Director Sales, VitalChek

The Senior Director of Sales, VitalChek is responsible for leading the sales organization and driving revenue growth, strategic account expansion, and new business development across the VitalChek business. This role provides leadership through sales managers and other team leaders, develops and executes functional business plans, and partners across product, implementation, operations, legal, and executive leadership to deliver strong commercial performance and customer outcomes. The position requires a seasoned sales leader with strong industry presence, executive relationship management capability, and experience operating in complex customer and regulated business environments.

Supervisory Responsibilities

This position provides leadership through sales managers and other people leaders and is accountable for the performance, development, and results of the VitalChek sales organization.

Essential Responsibilities

• Lead and develop the VitalChek sales organization, including leadership through front-line sales managers and other people leaders.

• Drive achievement of revenue goals through strategic account management, pipeline development, and new business acquisition.

• Build and maintain effective long-term relationships with senior customer decision-makers, influencers, and strategic partners.

• Identify, develop, and close complex sales opportunities while expanding existing customer relationships and overall account value.

• Represent VitalChek externally with credibility across the market and support ongoing industry visibility and relationship development.

• Partner cross-functionally with product, implementation, customer operations, legal, and other internal stakeholders to support execution and customer success.

• Establish sales priorities, account strategies, and operating discipline across complex, multi-stakeholder opportunities.

• Contribute to functional strategy, organizational planning, and leadership decisions aligned to divisional priorities.

• Coach, develop, and support leaders and teams while fostering accountability, collaboration, and a customer-focused culture.

Qualifications

Candidates should bring significant experience in sales leadership, strategic account management, and executive-level customer engagement. The successful candidate will demonstrate strong commercial judgment, the ability to influence internally and externally, and a proven record of leading through other leaders to deliver measurable business results. Experience in public sector, regulated, or highly complex customer environments is strongly preferred. Experience in vital records, identity, payments, government technology, or similarly adjacent markets is highly desirable.

Knowledge, Skills, and Abilities

• Demonstrated success sales teams in a growth-oriented business environment, specifically in the Government market.

• Strong background in the Vital Records industry with demonstrable industry knowledge and experience, greater than 10 years.

• Strong background in strategic account management, business development, and complex solution selling.

• Ability to communicate and negotiate effectively with senior executives, government stakeholders, and external partners.

• Experience aligning commercial strategy with operational execution across cross-functional teams.

• Ability to resolve complex business issues using sound judgment, analytical thinking, and practical decision-making.

• Strong leadership, communication, collaboration, and change management skills.

Education and Experience

Bachelor’s degree in business, marketing, management, or a related field is preferred. Equivalent combination of education and relevant experience may be considered. Candidates should have substantial progressive experience in sales leadership, including experience leading managers or leaders of leaders, managing strategic customer relationships, and driving revenue growth in complex business environments.

Work Environment and Travel

This role operates in a professional business environment and requires regular collaboration with internal stakeholders, customers, and external partners. Travel requirements will vary based on business needs and may include customer meetings, internal leadership meetings, and industry events.

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