Sr. Director, Project Management Office (PMO)

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

OSV is seeking a strategic and results-driven Sr. Director of PMO to lead our Project Management Office in delivering exceptional customer experiences across a diverse portfolio of initiatives. This role will oversee all customer-facing projects, including onboarding, service upgrades and downgrades, add-on implementations, seasonal/compliance, and post-production.

As the PMO Director, you will build and manage a high-performing team of leaders, project managers, coordinators, analysts, and resource planners. You’ll define and implement project governance, drive operational excellence, and ensure projects are delivered on time, within scope, and aligned with OSV’s business goals. This is a high-impact leadership role that requires strategic thinking, cross-functional collaboration, and a deep commitment to customer success.

Responsibilities

• Develop and lead the PMO strategy, governance model, and delivery frameworks.

• Oversee the full lifecycle of customer projects, ensuring timely, high-quality execution.

• Build and scale a team of project managers, coordinators, analysts, and resource planners.

• Collaborate closely with the Services Consulting team(s) to ensure seamless delivery of complex and strategic customer projects.

• Lead seasonal readiness planning for ACA, Open Enrollment, and other customer programs.

• Drive continuous improvement, risk mitigation, and compliance across all engagements.

• Define, monitor, and report on project portfolio health, resource capacity, and performance metrics.

• Partner with Workday and Workday partners on project methodology, approach, and execution.

• Partner and align with Service Delivery leadership in managing the PMO budget and P&L

Competencies

• Ability to define and execute a long-term vision.
• Aligns departmental goals with broader organizational objectives and customer success strategies.
• Expertise in managing complex, multi-stream project portfolios.
• Skilled in prioritizing initiatives, balancing resources, and mitigating risks across diverse project types.
• Deep understanding of customer onboarding, service transitions, and lifecycle management.
• Focused on delivering value and enhancing customer satisfaction through structured project execution.
• Strong leadership in hiring, mentoring, and developing high-performing PMO teams.
• Fosters a culture of accountability, collaboration, and continuous improvement.
• Establishes and enforces project management standards, tools, and methodologies.
• Continuously improves delivery frameworks to enhance efficiency and consistency.
• Exceptional communication skills across executive, cross-functional, and customer audiences.
• Builds trust and alignment through transparency, influence, and responsiveness.
• Comfortable navigating ambiguity and leading change in fast-paced environments.
• Adapts quickly to evolving business needs and customer expectations.

Qualifications

Required

• Bachelor’s degree
• 10+ years of experience in project/program management, with 5+ years in a leadership role.
• Proven success in managing and leading teams through complex, cross-functional customer projects.
• Experience with ERP deployments and implementations.
• Strong leadership, communication, and stakeholder management skills.
• Experience managing a P&L.
• Resource management experience, including utilization

Preferred

• PMP or equivalent certification preferred.
• Experience with Workday deployments and implementations.
• Knowledge of Payroll, Tax, and Benefits

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.