The incumbent will oversee cross-functional initiatives, and ensure alignment between operational execution, product roadmaps, and technology investments. This role requires a strategic, systems-oriented leader with deep operational expertise, strong analytical and program management capabilities, and the ability to influence and execute at all levels of the organization.
- Establish and lead a centralized Operations program management function across Network Solutions, implementing consistent prioritization frameworks, tools, methodologies, and governance
- Partner closely with Technology, and Product leaders to ensure end-to-end operational workflows initiatives are tightly integrated and optimized through platform transformation and AI-native solutions.
- Instill execution discipline and establish clear accountability for delivery, outcomes, and benefits realization
- Coordinate with Operations leadership to build and represent business cases for technology investment and solution design decisions
- Lead, coach, and develop a high-performing team of Operations program managers and process analysts.
- Foster a culture of accountability, transparency, innovation, and continuous improvement.
- Contribute to budget development, staffing plans, and capability-building initiatives.
- Select, develop, and evaluate staff to ensure the efficient operation of department.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company's Core Competencies and values held within.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
This role operates as a strategic partner to Network Solutions leadership, working collaboratively to ensure end‑to‑end connectivity, alignment, and execution of the Operations strategy in context of Digital Transformation and AI initiatives.
This role is accountable for establishing governance models and operating rhythms that enable informed decision‑making across Operations leadership, balancing enterprise priorities with functional needs. In close partnership with cross-functional leadership, the incumbent will make recommendations and drive decisions related to operational priorities, program sequencing, resource allocation, and process transformation. In addition, ensuring adoption, sustainability, and realized value through systemic reinforcement and accountability.
The Senior Director oversees and manages staff across multiple locations and is responsible for hiring, performance management, coaching, mentoring, and workforce planning. The role requires the application of advanced problem‑solving skills, in‑depth operational knowledge, and a strong understanding of company priorities to resolve complex, non‑routine issues, operating within broadly defined policies and strategic direction.
- Bachelor’s degree in Business, Operations Management, Engineering, Economics, or related field, or equivalent work experience required.
- 10+ years of experience in operations, consulting, program management, or transformation leadership roles.
- Minimum of 5 years of people management experience, including leading managers or senior individual contributors.
- Proven track record of leading large-scale operational and cross-functional transformation initiatives with measurable outcomes.
- Entrepreneurial mindset with the ability to create clarity in ambiguous environments and drive execution toward strategic objectives
- Strong analytical, financial, and problem-solving skills.
- Exceptional leadership, communication, negotiation, organization, and prioritization skills.
- Ability to influence at all levels, navigate ambiguity, and execute under pressure.
- Strong executive presence, emotional intelligence, and discretion.
- Proficiency with business systems, analytics tools, and collaboration platforms.
- Availability to travel as needed (approximately 10–20%).
- Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
Skills Required
- Bachelor's degree in Business, Operations Management, Engineering, Economics, or related field or equivalent work experience
- 10+ years of experience in operations, consulting, program management, or transformation leadership roles
- Minimum of 5 years of people management experience
- Proven track record of leading large-scale operational transformation initiatives
- Strong analytical, financial, and problem-solving skills
- Exceptional leadership, communication, negotiation, organization, and prioritization skills
Claritev Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Claritev and has not been reviewed or approved by Claritev.
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Leave & Time Off Breadth — Paid time off, paid holidays, and paid parental leave are part of the offering. Flexible schedules expand practical time‑off and scheduling options.
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Healthcare Strength — Medical (PPO and HDHP), dental, vision, and HSA/FSA options are available alongside an EAP and a Noom weight‑management program. These elements indicate broad healthcare coverage with added wellness support.
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Flexible Benefits — Work‑from‑home opportunities and flexible schedules are commonly advertised. Remote work and schedule flexibility are highlighted as positives that can offset cash‑pay concerns for some employees.
Claritev Insights
What We Do
Claritev is an independent and public healthcare technology, data and insights company making healthcare more transparent, fair and affordable for all. We work across the healthcare value chain to expose imbalanced and inefficient pricing practices. Led by deeply experienced analysts, negotiators and innovators, Claritev provides tech-enabled solutions and services fueled by proprietary data from over 40 years of experience. Today, along with machine learning and AI, we utilize a robust enterprise platform to deliver price transparency, improve payment accuracy, and drive more meaningful analytics and decision-making. Through Claritev, providers are able to make data-enabled decisions to optimize their service offerings, market position and ultimately deliver high-quality care. Payors and third-party administrators can deliver greater flexibility and value to plan sponsors. Employers can drive cost-efficient benefit design and patients can finally afford the care they need. By focusing on customized solutions that that improve transparency, affordability and quality for all key players, we’re igniting a more competitive marketplace — one that lowers overall costs while improving quality. Claritev brings the transparency our nation needs to see its way to a better healthcare system.
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