Sr. Director, Platform Engineering & SRE

Who We Are

Ministry Brands provides software, services, and content that empowers churches, ministries, and faith-based organizations to better serve their communities. We equip over 95,000 faith-based organizations across North America with tools for membership administration, giving and payments, and congregation engagement — spanning church management software, mobile apps, finance and accounting, website design, streaming services, and background screening.

Our vision is to be the leading provider of software, services, and information platforms for churches, ministries, and those they serve. If you’re passionate about technology and want to make a meaningful impact, Ministry Brands is the place for you.

What You’ll Do

As Sr. Director, Platform Engineering & SRE, you will build and lead the function responsible for the reliability, performance, and operational excellence of the Ministry Brands platform. You will own site reliability engineering, observability, production operations, and cloud engineering across our multi-cloud SaaS portfolio — establishing the practices, tooling, and standards that keep our products available and performant for the organizations we serve.

This is a hands-on leadership role at the center of our most important technical priority: platform stability. You will define and drive measurable improvements in availability and incident response, stand up a modern SRE discipline, and partner closely with R&D, Product, and Security leaders to embed reliability into how we build and operate software. You will be accountable to executive leadership for platform availability and performance.

Key Responsibilities

Reliability & SRE Practice

• Establish and own service-level objectives (SLOs), service-level indicators (SLIs), and error-budget policy across the product platform

• Lead incident command, on-call rotation, escalation, and a blameless postmortem culture; drive measurable reduction in MTTR and change-failure rate

• Set reliability standards and partner with embedded reliability engineers in R&D product teams to apply them at the point of system design

• Drive availability toward enterprise targets and own the reliability roadmap and its reporting to executive stakeholders

Operations & Observability

• Build and operate the observability platform — metrics, logs, traces, and alerting — and define the golden signals and dashboards used across products

• Lead capacity planning, performance engineering, and operational-readiness reviews for new and existing services

• Own production operations practices, runbooks, and escalation workflows that improve transparency, stability, and stakeholder communication

• Deliver metrics-based reporting on platform availability and performance

Cloud & Platform Engineering

• Lead cloud engineering across our multi-cloud footprint (Azure, AWS, GCP), balancing reliability, performance, security posture, and cost

• Own infrastructure-as-code, CI/CD platform standards, and the internal developer platform that product teams build on

• Drive consolidation and standardization of fragmented infrastructure and pipeline tooling

• Partner with Security to implement and evidence platform-layer controls in support of SOC 2 and PCI DSS objectives

Leadership & Stakeholder Management

• Define team culture and objectives aligned to Enterprise IT & Security strategic goals; build, coach, and develop the Platform Engineering & SRE team

• Build and maintain strong partnerships with R&D, Product, Security, and IT leaders

• Develop and manage the platform engineering budget, balancing run-the-business needs with strategic investment, and author clear business cases for technology investments

• Manage key cloud and tooling vendor relationships in partnership with IT and Procurement

• Present updates, metrics, and recommendations to both technical and business stakeholders

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience

• 10+ years of overall experience in software, infrastructure, or platform engineering

• 6+ years in engineering leadership or management roles

• Demonstrated track record building or scaling a Site Reliability Engineering or Platform Engineering function and improving availability/reliability outcomes

• Deep, hands-on cloud experience at SaaS scale (Azure and/or AWS), including infrastructure-as-code and CI/CD

• Strong background across: Site Reliability Engineering, Observability & Monitoring, Cloud & Infrastructure Engineering, Incident & Performance Management, Capacity Planning, and Production Operations

Preferred Qualifications

• Experience operating multi-cloud and multi-tenant SaaS environments

• Hands-on implementation of SLO/error-budget frameworks and modern observability tooling (e.g., Datadog, Grafana, Prometheus, OpenTelemetry)

• Experience standing up reliability in a distributed or embedded (product-team) model

• Exposure to SOC 2 and PCI DSS 4.0.1 control evidence at the infrastructure layer

• Background in a private-equity-backed or high-growth SaaS environment

• Demonstrated business acumen and sound decision-making in complex, multi-product environments

Benefit offerings designed to promote a life of balance!   
  

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.  
  
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.  

Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!   

Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.   

Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.   

Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.  

Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work. 

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.   

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.