Sr. Director, Operations

The Sr Director, Operations is responsible for leading business unit operations for the Client Experience organization, including tooling and process improvements, financials, and operational management. The scope of this job includes portfolio or program management oversight to deliver on organizational key performance indicators (KPIs) and objectives and key results (OKRs) and achieve optimal business results. 

This position is based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Shape and lead financial, operational, and governance programs that align with corporate objectives.
• Create a regimen of continuous process improvement, and manage process curriculum, including strategic plans, to drive operational KPIs and OKRs.
• Drive key operational programs and projects from inception through implementation.
• Ensure new initiatives are fully vetted, launched, and meet the business’s needs and deadlines.
• Develop and refine frameworks to ensure effective execution of organizational strategies and objectives across multiple business units or functions.
• Enhance financial systems and processes to support comprehensive budgeting, forecasting, and performance management.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• At least 10-12 years of relevant work experience
• At least 5-6 years of relevant management experience

Preferred Qualifications: 

• Demonstrated expertise in assessing and implementing new technologies to enhance operational efficiency and client satisfaction.  
• Significant experience (5+ years) managing complex technical projects from inception to successful deployment, with a focus on client-facing applications or platforms. 
• Deep understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles, with practical experience in applying AI tools to improve customer experience, automate support workflows, and extract actionable insights from data. 
• Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations and measurable improvements in client experience. 
• Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences, including executive leadership. 

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year