Job Title: Sr Dir Operations Excellence
Job Summary
This position is responsible for the enterprise level strategic identification, evaluation and execution of operational and process improvements that produce efficiency and cost savings for the organization. This role is responsible for working across the entire enterprise, with key stakeholders to review and evaluate end to end processes and operational practices for optimization and value. This role seeks to uncover, understand and standardize non-standard practices that help further optimize but then also introduce the opportunity to continually improve and sustainable future performance.
Principle Duties and Responsibilities
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Work as a steward of NiSource and of its customers – extracting waste in processes and operational practices the increase cost, decrease efficiency and customer satisfaction
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Work with operations, business planning, finance and the strategic planning team to develop material targets of opportunity for operational excellence on an annual basis
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Identify NiSource practices and processes that can benefit from being more standardized, predictable and scalable within that strategy
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Build and lead a team of subject matter experts based on identified areas of focus teach them continuous improvement tools to lean out and standardize processes unlocking efficiency and financial value for the company
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Build and drive a detailed project plan that is embedded in company financial assumptions making material commitments to savings
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Drive accountability with the team and key stakeholders to implement continuous improvement / standard practices and processes, with a change management lens for optimum adoption
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Develop measures of success that will be monitored to assure maximum benefit to NiSource, and potentially identify additional areas of refinement and continuous improvement
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Monitor the organization for pinch points, bottle necks and customer impacts to consider processes that may avail themselves for review and standardization/improvement
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Other duties as assigned
Required Qualifications for Position
Qualifications include:
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Bachelor's degree, 5 years or more of comparable experience
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8-10 years of area of expertise experience
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Demonstrated ability to make decisions based on information available
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Excellent written and verbal communications skills
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Aptitude for attention to detail, accuracy, precision, and logic
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Capability to efficiently perform duties under stringent deadlines
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Excellent computer skills and proficiency in the Microsoft Office suite
Preferred Additional Qualifications for Position
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5+ years of Utility or Corporate Services experience
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Experience with Project Management or large-scale organizing and planning
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Experience or certification in Lean Six Sigma/Process Improvement methodologies a plus
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range*:
$186,600.00 - $279,900.00
*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2025-03-31
Posting End Date (if applicable):
2025-04-06Please note that the job posting will close on the day before the posting end date.
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What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years. We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
