Sr. Director, Label Operations

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
 

Job Title: Sr. Director, Label Operations

A little bit about our team:

Distribution Operations is the team that supports WMG’s distribution business, including ADA. We work to ensure that releases from ADA US independent labels and artists are delivered on time and in accordance with industry standards, DSP guidelines, and the creative strategy of our partners. This is a collaborative role that interfaces with internal ADA & WRMGO teams as well as external label partners and artists.

We’re a group of creative problem solvers whose goal is to support independent music and position labels and artists for success. Getting products to market is the backbone of a distribution company!

Your role:

You’ll be responsible for leading the ADA North America Operations team that supports both the ADA US and ADA Canada labels, artists and their releases. You'll have the responsibility to develop and support the team so that they can manage the demands of the labels they serve. You will also be expected to be the primary point of contact to the local ADA US leadership team in New York. This will require you to understand their objectives and strategies to ensure how your team will facilitate them. Finally you will have the opportunity to provide key strategic and practical perspective in the development of the ADA/WMG supply chain. 

Here you’ll get to:

• Develop and lead the ADA North America Operations team in their efforts to support ADA’s independent label and artists release plans

• Provide direct operational support for a roster of labels to stay in touch with current capabilities and issues

• Develop relationships with the ADA US executive team to understand their objectives and provide the necessary operational support

• Contribute to the development of ADA/WMG’s digital supply chain to drive efficiency and match release volume demands including the integration of Revelator

• Develop relationships across the Global Operations department to improve the efficiency across related processes

• Build a strong knowledge of the downstream processes of the digital supply chain, collaborate with the digital operations team to troubleshoot errors, and continuously seek ways to improve how our teams work together

About you:

• Positive, curious, ambitious, self-starter with a growth mindset 

• Enjoys collaborating with other teams to provide a great service o/b/o ADA

• Experience leading a team

• Comfortable presenting with others including the executive leadership team

• Detail-oriented with a strong knowledge of digital supply chains and best practices in the music industry

• Comfortable asking questions and surfacing process improvements

• Enjoy problem solving and determining how various software systems work

• Calm under pressure and working within tight deadlines

• Passionate about independent music 

We’d love it if you also had:

• An interest in technology and product development 

• Experience with DSP Content Management Systems - Spotify for Music Providers, iTunes Connect, Mediamatch, etc. 

• Experience with ticketing systems such as ServiceNow and JIRA 

• Working knowledge of industry developments and commercial practices

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.
 

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. #LI-Onsite Salary Range: $100,000 to $122,000 Annually Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents:

2026 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf