Sr. Director, IT Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Infrastructure Engineering – Network

Job Category:

People Leader

All Job Posting Locations:

Bangalore, Karnataka, India

Job Description:

DePuy Synthes is recruiting for a Sr Director, Platforms & Serv Mgmt, located in Pune, India.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation

Job Overview

DePuy Synthes is seeking a transformational and operationally strong Senior Director of IT Operations to lead enterprise-wide infrastructure, end-user services, cloud operations, cybersecurity operations partnership, service management, and operational excellence across a global MedTech organization. This leader will play a critical role in building a scalable, secure, resilient, and fit-for-purpose technology operations capability that enables business growth, manufacturing continuity, commercial execution, and innovation.

The role will partner closely with the CTO, Cybersecurity, Enterprise Architecture, Digital & Data teams, Global Supply Chain, Manufacturing, R&D, Commercial, and Shared Services organizations to ensure world-class operational performance and user experience while supporting large-scale transformation initiatives, ERP modernization, cloud adoption, and business separation activities.

This role requires a strong blend of operational discipline, strategic thinking, transformation leadership, financial management, vendor governance, and people leadership within a highly regulated global healthcare environment. The environment includes complex global operations, manufacturing plants, distribution centers, commercial organizations, and R&D sites operating at enterprise scale.

Key Responsibilities

IT Operations Leadership

• Lead global IT Operations across infrastructure, cloud, networks, workplace technologies, collaboration platforms, identity and access management operations, service desk, field services, and operational support functions.
• Establish and operate a modern, scalable, secure, and resilient global IT operations model supporting 24x7 business operations.
• Drive operational stability, service reliability, business continuity, disaster recovery, and infrastructure modernization initiatives.
• Develop and execute the multi-year IT Operations strategy aligned to business priorities, growth objectives, and separation/transformation goals.

Service Management & Operational Excellence

• Own enterprise ITSM processes including Incident, Problem, Change, Configuration, Release, Asset, Capacity, and Availability Management.
• Drive measurable improvements in service quality, uptime, end-user experience, operational KPIs, and cost efficiency.
• Establish operational dashboards and executive reporting across SLAs, MTTR, availability, customer satisfaction, operational risk, and vendor performance.
• Lead operational governance and escalation management for critical incidents and business continuity events.

Infrastructure, Cloud & Workplace Services

• Oversee hybrid infrastructure environments spanning cloud, data center, network, compute, storage, endpoint, and collaboration technologies.
• Lead enterprise cloud operations and optimization initiatives across public cloud and SaaS platforms.
• Drive workplace modernization initiatives including employee experience, endpoint management, mobility, collaboration, and productivity tooling.
• Ensure operational readiness and supportability for enterprise platforms and business applications.

Manufacturing & Operational Technology Partnership

• Partner with manufacturing, supply chain, and engineering teams to support reliable plant operations and operational technology environments.
• Support factory and distribution operations through resilient connectivity, cybersecurity coordination, site support, and infrastructure standardization.
• Collaborate with Cybersecurity and Engineering leaders to strengthen OT/IT operational integration and risk management.

Cybersecurity & Compliance Partnership

• Partner closely with Cybersecurity leadership to ensure operational implementation of security controls, monitoring, vulnerability remediation, identity operations, and incident response.
• Support compliance with global regulatory, privacy, quality, and cybersecurity requirements applicable to the healthcare and MedTech industries.
• Ensure operational alignment to evolving regulatory expectations surrounding cybersecurity, privacy, data protection, and AI governance.

Transformation & Separation Leadership

• Support enterprise transformation initiatives including ERP modernization, cloud migration, infrastructure rationalization, application modernization, and operational simplification.
• Play a leadership role in business separation, TSA execution, and establishment of standalone operational capabilities.
• Drive standardization, automation, vendor consolidation, and technical debt reduction initiatives.

Financial & Vendor Management

• Manage significant global operating budgets across infrastructure, operations, telecom, cloud, end-user services, and managed services.
• Lead strategic vendor management and sourcing partnerships across MSPs, hyperscalers, telecom providers, and infrastructure partners.
• Drive operational efficiency and cost optimization while maintaining service quality and resiliency.

Leadership & Talent Development

• Build and lead a high-performing global operations organization and operational culture centered around accountability, customer experience, innovation, and continuous improvement.
• Develop organizational capabilities across cloud operations, automation, SRE/DevOps, ITSM, and operational analytics.
• Foster a culture aligned to company values, ethics, inclusion, collaboration, and patient/customer impact.

Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline
• Master’s degree or MBA preferred

Experience and Skills

Required

• 15+ years of progressive IT leadership experience with significant experience leading large-scale global IT Operations organizations.
• Proven experience leading enterprise infrastructure and operations within highly regulated industries such as healthcare, MedTech, pharmaceuticals, manufacturing, or other complex global enterprises.
• Demonstrated experience operating in large-scale global environments supporting manufacturing, supply chain, commercial, and corporate functions.
• Strong experience with:
  • Global infrastructure operations
  • Cloud operations and migration
  • IT service management (ITIL)
  • End-user computing and workplace services
  • Managed services and vendor governance
  • Business continuity and disaster recovery
  • Operational transformation and automation
• Experience supporting M&A, divestitures, carve-outs, or large transformation programs strongly preferred.
• Strong financial, organizational, communication, and executive stakeholder management skills.
• Proven ability to lead through ambiguity, complexity, and organizational change.

Preferred

• Experience supporting MedTech manufacturing and operational technology environments.
• Experience operating in SAP, Salesforce, cloud-first, and hybrid enterprise environments.
• Familiarity with modern observability, automation, AIOps, SRE, and platform operations models.
• Experience building operational models for standalone or newly separated enterprises.
• Experience with global service delivery models including GCCs, shared services, and managed services partnerships.

Leadership Characteristics

• Business-first technology leader with strong operational discipline.
• Calm, decisive leader during incidents and periods of transformation.
• Strong collaborator capable of operating effectively across matrixed global organizations.
• Data-driven decision maker with continuous improvement mindset.
• Customer- and employee-focused leader who balances stability, innovation, speed, and risk management.
• Strong alignment to purpose-driven leadership, integrity, and organizational values.

Success Measures (First 12–24 Months)

• Stabilize and modernize global IT Operations during transformation and separation activities.
• Improve service reliability, customer satisfaction, and operational transparency.
• Reduce operational complexity, technical debt, and vendor sprawl.
• Establish scalable operational processes and governance for standalone operations.
• Enhance cybersecurity operational maturity and resilience.
• Deliver measurable improvements in operational efficiency, uptime, and employee experience.
• Build a high-performing, globally integrated operations organization capable of supporting accelerated business growth.

Other

• Language: English required
• Travel: Up to 10-20%, domestic and international
• Certifications: IT service management or cloud certifications (e.g., ITIL, cloud provider certifications) preferred

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Analytical Reasoning, Developing Others, Emerging Technologies, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Network/Telecommunications Media, Network Configuration Management, Network Design, Network Engineering, Network Management, Network Security, Organizing, People Performance Management, Problem Solving, Relationship Building, Software Development Management