Sr Director, HR Technology

See yourself at Twilio

Join the team as Twilio’s next Sr. Director, HR Technology

Who we are & why we’re hiring

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

The Sr. Director of HR Technology will lead the global HR Technology team, the backbone of the People team’s infrastructure, delivering system solutions and innovation to Twilions globally. This role will play a critical role in shaping and optimizing our HR technology stack, focused on delivering innovative technologies to meet business needs. Reporting directly to the VP of People Services and Innovation, this leader will oversee a global team responsible for managing and enhancing platforms such as Workday, Greenhouse, ServiceNow, and a suite of Talent systems. The successful candidate will drive strategic initiatives, foster innovation, and ensure efficient team operations to support our workforce through the full employee lifecycle. 

Responsibilities

• Develop and execute a comprehensive HR systems strategy built for scale through collaboration with People and IT stakeholders 
• Define and actively manage the HR Technology roadmap, partnering with key People team leadership to align priorities to key objectives
• Collaborate with the People team to assess current processes and identify areas for digital transformation and automation.
• Lead and mentor a team of 19 professionals across various HR technology domains, fostering an environment of collaboration and innovation
• Oversee the design, configuration, and optimization of HR systems (Workday, Greenhouse, ServiceNow, etc.) ensuring they meet core People team objectives and deliver an excellent employee experience.
• Ensure data accuracy, security, and compliance, building it into everything delivered
• Drive continuous improvement and stay abreast of emerging technologies.
• Deliver system updates, enhancements, and best practices to end-users, driving adoption through robust change management and enablement practices
• Lead the team using operational best practices, agile methods, and collaboratively driving HR Technology policies, procedures, and initiatives. 
• Partner with People stakeholders to deliver new AI driven platforms while adhering to Twilio trust principles and government compliance laws

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven experience (8+ years) in HR technology leadership roles.
• Strong knowledge of Workday, Greenhouse, ServiceNow, and other Talent platforms.
• Ability to lead a global, matrixed organization.
• Experience establishing HR Tech processes and infrastructure in a high-growth organization, preferably in a high-tech industry.
• Strong qualitative and quantitative analysis, standards development, HR metrics, and reporting, excellent problem-solving, critical thinking, deductive/inductive reasoning, and analytical skills, coupled with significant business and financial acumen
• Strong oral and written communication skills, including executive level presentation skills with the ability to represent the People Team on cross functional projects and make recommendations to key executives.

Location 

This role will be remote based in Canada or the US. but is not eligible to be hired in California, New York, New Jersey, Washington, or Pennsylvania.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.