Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
The Sr. Director Market Insights is an experienced marketplace leader, part of a best-in-class, outside-in focused team identifying key trends and market perceptions, sharing insights, showcasing thought leadership, and evangelizing Sabre across the industry.
This team is the source of data-driven market and competitive truths and recommendations for both internal stakeholders as well as with external constituents. They will support consistent inbound and outbound market research activities with primary focus on Sabre’s customer base and the overall multi-source content sector.
The role has three key purposes:
- Stay continuously up-to-date on market trends, agency, supplier and consumer behaviour, trending sales channel developments and travel technology initiatives.
- Establish a baseline for market perception of the Sabre brand, followed by quarterly pulse updates, communicating movement to stakeholders with cadence to inform strategy.
- Own deliverables; distill insights into actionable ideas and recommendations. Translate insights into consumable publications for effective business decision-making (innovation initiatives, messaging, benchmarking, etc).
Main Accountabilities:
Outbound activities
- Represent Sabre at selected industry and customer events, gathering and documenting market insights and representing Sabre on panels or industry speaking opportunities.
- Ability to scale impact assessments across the business, thinking holistically about the industry and Sabre’s customer base.
Inbound activities
- Collate and track market insights provided by Sabre staff and customers across all Sabre user types
- Market assessment; where is it now and where it’s headed in 5 years, trends, market size, change drivers, competition; new entrants and systemizing feedback to inform Sabre’s ongoing marketing, commercial and product strategies.
What we are looking for:
- 15+ years of experience in quantitative and qualitative research in a dedicated market research role
- Experience using secondary research to develop understanding and analysis of potential future trends
- Outstanding communication skills and ability to inspire teams and customers.
- Entrepreneurial spirit with a high tolerance for ambiguity and complexity
- Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end
- Ability to collaborate, network and communicate effectively at all levels and influence without direct management oversight.
- Experience using online survey tools (preferably Qualtrics) including designing, programming and distributing surveys; managing feedback to support journey-based approach to CX design.
- Ability to utilize data and metrics to storytell insights to internal stakeholders and external clients.
- Microsoft Excel skills with experience of data manipulation, pivot tables.
- Understanding of Travel Commerce and sound awareness of the external industry environment preferred.
Key Stakeholders:
- CMO, Global commercial leadership team, Product leadership, ELT
- Commercial Marketing and Product Marketing
- Customers; traditional travel agencies, online travel agencies, corporate travel agencies, airlines, hotels, car rental
Sabre Offers The Following Outstanding Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 4 days (one day/quarter) Volunteer Time Off (VTO)
- 5 days off annually for Year-End Break
- We offer a comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- An infrastructure that allows flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and engaging employee development events
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected].
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
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Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
