Sr. Director, Global Consumer Insights

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Global Consumer Insights (GCI) is part of eBay’s Growth organization and exists to ignite growth by bringing the voice of the consumers to the center of eBay’s most important decisions. This role will operate at the intersection of consumer insight, enterprise strategy, and commercial decision-making, ensuring that eBay’s most complex, high-impact questions are informed by deep consumer understanding, powered by advanced analytics and AI-enabled insight capabilities.

As Senior Director, Global Consumer Insights, you will report to the VP, Global Consumer Insights, and set the direction for insight work that directly shapes eBay’s highest-priority initiatives. You will lead a senior team of insights leaders and serve as a trusted partner to VP and SVP-level stakeholders across Strategy, Growth, Business and Product. This role requires strong commercial judgment, executive presence, influencing skills, and the ability to proactively anticipate business needs—connecting consumer insight to business outcomes to drive measurable impact.

What you will accomplish:

• Shape and lead enterprise-level insight agendas aligned to eBay’s top strategic and commercial priorities, integrating deep consumer understanding with AI-enabled analytics and scalable frameworks to accelerate customer-led decisions.

• Serve  as a thought partner to senior level leaders, proactively identifying emerging risks and opportunities and anticipating insight needs before they surface in the business.

• Drive the integration of consumer intelligence into eBay’s commercial planning and performance processes, ensuring customer understanding informs growth strategy, investment prioritization, and measurable business outcomes

• Translate complex qualitative, quantitative, AI-derived, and internal data into clear, compelling executive narratives that connect the dots and influence high-stakes decision-making.

• Lead, coach, and inspire a high-performing team of insights professionals, setting a strong standard for strategic thinking, commercial impact, and insights-to-action.

• Establish and model best practices for enterprise insight delivery across GCI, strengthening the function’s reputation as an influential, indispensable partner to the business.

• Champion the evolution of insights capabilities by integrating AI-driven tools, automation, and advanced analytics to enhance speed, precision, and strategic impact.

What you will bring:

• 15+ years of experience in global consumer insights, market research, strategy, or consulting, with a proven track record of leading enterprise-scale, high-impact initiatives.

• Strong commercial and financial acumen, applying customer insights to investment decisions and growth strategy.

• Demonstrated ability to influence and build trusted relationships with VP- and senior executive–level stakeholders in a highly matrixed, global organization.

• Deep expertise in customer-centric strategy, synthesizing diverse data sources—including advanced analytics and AI-powered outputs—into clear points of view that drive business action.

• Exceptional executive storytelling and communication skills, confidently presenting recommendations that clarify complexity, trade-offs, and strategic implications.

• A proactive leadership mindset with a strong growth orientation; comfortable operating in ambiguity, connecting the dots, and guiding the organization toward customer-led outcomes.

• Proven ability to build and lead high-performing, collaborative teams that deliver measurable business impact.

• Familiarity with AI-enabled research tools, predictive analytics, and emerging insight technologies, applying them with sound commercial judgment.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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