Sr. Director, Executive & Internal Communications, HR

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Director, Executive and Internal Communications, HR
Reports To: Vice President, Executive and Internal Communications
 

Job Summary:
As Senior Director, Executive and Internal Communications, HR, you will partner closely with the Chief People Officer at Genesys to shape how we communicate culture, transformation, and leadership in an AI-first organization. This role plays a critical part in advancing our people strategy during a period of rapid global growth and innovation. You will serve as a trusted advisor to the CPO, leading executive communications and HR-wide internal communications that inspire, inform, and align employees. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a company where communications drive clarity, connection, and meaningful change.

What This Role Is:

• Lead executive communications for the Chief People Officer, including keynotes, internal messaging, and thought leadership
• Serve as a trusted advisor to the CPO, providing strategic counsel on sensitive, high-impact communications
• Develop and execute a communications strategy that supports an AI-first culture across Genesys
• Partner with Public Relations, Social Media, and Brand teams to ensure consistent messaging across internal and external channels
• Lead HR communications for employees, managers, and HR leaders, aligning messages with company-wide narratives and editorial calendars
• Sit on the CPO Leadership Team and contribute to strategic discussions and planning
• Act as a role model in leveraging AI to improve productivity, creativity, and effectiveness in communications
• Stay current on benchmarking and best practices in HR and executive communications

What This Role Is Not:

• A Chief of Staff role
• A people management role (this is a senior individual contributor position with enterprise-wide influence)

Key Responsibilities:

• Shape and evolve the CPO’s thought leadership platform to align with Genesys’ business and culture priorities
• Prepare executive presentations, videos, and internal communications, including messaging, narrative flow, and visual oversight
• Coach executives on communication style, delivery, and audience engagement
• Collaborate closely with HR leadership, functional communications partners, and external communications teams
• Use AI tools for research, drafting, editing, and data analysis to accelerate and enhance communications outcomes
• Anticipate issues that may require executive communication and proactively recommend approaches

Qualifications and Experience:

• Minimum of 5 years supporting C-suite leaders in executive or internal communications roles
• Demonstrated success leading communications within or closely aligned to an HR or People function
• Strong executive presence and influence, with high emotional intelligence and sound judgment
• Proven ability to collaborate effectively across functions and organizational levels
• Exceptional professionalism, discretion, and commitment to confidentiality
• Passion for learning and applying AI to transform communications practices
• Ability to remain calm, flexible, and effective in a fast-paced, evolving environment

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.