Sr Director, Digital Engagement and Commerce

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

The Senior Director of Digital Engagement and Commerce is a pivotal leadership role within the Digital Commerce + Engagement organization, tasked with unifying the commercial strategy and oversight of the digital business. This position addresses the critical need for a dedicated P&L owner who can effectively manage and integrate the various functions of prospect acquisition, base marketing, brand management, and revenue programs. By consolidating these responsibilities under a single leader, the Senior Director will enhance accountability, streamline decision-making processes, and foster a cohesive approach to driving digital growth and engagement at an enterprise scale. The Senior Director will lead a team of Senior Managers, transitioning from a fragmented operational model to a more integrated structure, while scaling digital as a primary channel for customer acquisition and retention.

Un-carrier® Responsibilities

• Lead the development and execution of the digital commerce strategy to drive revenue growth and customer engagement.
• Oversee management of the P&L for the digital business, ensuring financial targets are met and optimized.
• Enable seamless omnichannel customer journeys with intuitive wayfinding and integrated touchpoints.
• Develop and implement metrics to measure the effectiveness of digital engagement initiatives.
• Collaborate with cross-functional teams to ensure alignment of digital strategies with overall business objectives.
• Identify and analyze market trends to inform strategic decisions and maintain competitive advantage.
• Guide and mentor a team of Senior Managers to enhance operational efficiency and strategic alignment.

The Experience You’ll Bring

• 7+ years of proven experience in digital marketing, e-commerce strategy, and P&L management.
• 4+ years of leadership experience managing cross-functional teams and driving digital transformation initiatives.
• Bachelor's degree or equivalent experience in business, marketing, digital strategy, or a related field.
• Proven track record of scaling digital as a primary channel for customer acquisition and retention.

Enough about what you’ve done. Let’s talk about who you are.

• Strong leadership and team development capabilities with experience managing senior managers.
• Deep expertise in digital marketing, e-commerce platforms, and revenue program management.
• Excellent communication and executive presence, with the ability to influence at all levels.
• Proven ability to unify fragmented operational models into cohesive, high-performing organizations.
• Strong cross-functional collaboration skills, particularly with product, brand, and technology teams.
• Data-driven mindset with strong analytical capabilities and comfort with digital performance metrics.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $209,400 - $283,200

Corporate Bonus Target: 35%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.