Location: Remote
Position Summary:
WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation, including advanced AI/ML capabilities, to power our growth and strategic initiatives.
This role is a strategic executive product leader responsible for defining and driving the Growth and Engagement Platform vision, strategy, and roadmap. This platform will provide the foundational services, APIs, and tools—including website infrastructure, content management systems, marketing automation, and AI services—that empower user growth, adoption, and retention across the enterprise. Operating with a "Think Big" mindset, this role drives innovation and strategic convergence to identify opportunities that leapfrog the market in service of the overall corporate strategy. They establish strong, consistent partnerships with senior leaders, build executive alignment, and serve as a trusted strategic partner to peers and business constituents.
Essential Duties and Responsibilities
Discovery & Strategy / Customer Obsessed: Reimagine end-to-end customer experiences and develop durable long-term strategies for the Growth and Engagement Platform. Define the internal and external services, APIs, and components required to build a world-class platform, with a focus on leveraging AI/ML models for hyper-personalization, segmentation, and predictive analytics. Create an environment that encourages an experimental mindset and data-driven decision making.
Collaboration & Influence / Trusted Partner: Build executive alignment by serving as a strategic partner to peers and coordinate with key product teams across the organization with a single platform vision in mind. Evangelize the platform's capabilities, especially its AI/ML services, to drive adoption across all business units, while coaching team members to coordinate across shared capabilities.
Outcomes Orientated Delivery & Insights Driven: Leverage a holistic view of metrics to manage the portfolio, assess risk, track dependencies, and make trade-off decisions. Develop and nurture a culture of data-driven decision-making across teams, role modeling the use of data and judgment to lead through ambiguity and critical prioritizations.
Knowledge, Skills, Abilities:
Talent Stewardship: Builds and manages a holistic talent strategy for the future, ensuring the product organization has the right competencies to deliver on the long-term Product Vision and Strategy.
Psychological Safety: Cultivates and advocates for an environment where psychological safety is foundational, empowering teams to assess and flag product risks without fear of retribution.
Strategic Topology: Partners with peer leaders to define and resource the appropriate team topology and interaction model to minimize friction and silos.
Executive Presence: Ability to manage up to VP levels and establish consistent partnerships with senior leaders across all enterprise organizations.
Champion of Culture: Establishes the organization as a magnet for product talent by championing the Product Operating Model (POM) and its culture externally.
Skills Required
- Proven experience in customer experience management
- Strong leadership skills
- Ability to drive strategic initiatives
WEX Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WEX Inc. and has not been reviewed or approved by WEX Inc..
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Leave & Time Off Breadth — Leave offerings are portrayed as a standout, with generous PTO and additional paid time for volunteering. Time-off flexibility is also positioned as a meaningful part of the overall rewards experience.
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Retirement Support — Retirement benefits are presented as strong, including a 401(k) match that is described as competitive. This element appears to materially strengthen the total rewards package even when cash compensation feels less compelling.
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Strong & Reliable Incentives — Variable compensation is sometimes framed positively through bonuses and uncapped earning potential in sales-oriented roles. Stock options are also cited as an additional reward component that can improve perceived total compensation.
WEX Inc. Insights
What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business. Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
