Sr Director Client Services

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior Director of Client Services (Autonomous Mobility)

Role Overview

Think of yourself as a strategic architect playing a direct role in the operational growth and innovation of our Autonomous Vehicle (AV) division. You will manage strategic campaigns—including the high-stakes launch of remote assistant and emergency response services in the UK—ensuring all technical metrics, safety SLAs, and complex client requirements are met with precision.

Strategic & Commercial Leadership

• AV Strategy & Market Intelligence: Act as a trusted advisor by deeply understanding the AV industry, competitive pressures, and the specific regulatory landscape of the UK market.

• Commercial Stewardship: Own the full financial forecasting for AV-specific accounts, ensuring top-line revenue targets and gross margins align with the specialized costs associated with high-tier technical support.

• Portfolio Growth: Strategically identify expansion opportunities within the Advanced Mobility sector, transforming client "needs" into actionable commercial roadmaps for remote assistance and emergency dispatch technologies.

• Complex Negotiations: Lead high-value contract negotiations for MSAs and SLAs that account for the unique liability and performance requirements of emergency response work.

Stakeholder Management & High-Level Communication

• Executive Influence: Act as a proactive conduit between C-Suite stakeholders in the AV space and internal leadership, possessing the professional gravitas to influence global audiences.

• Crisis & Emergency De-escalation: Serve as the final point of escalation for critical account issues. You must remain poised under pressure, utilizing sophisticated conflict-resolution techniques, especially during "difficult task" cycles related to emergency response failures.

• Cross-Functional Orchestration: Influence across internal departments (Ops, Finance, WFM) to ensure that the unique technical requirements for remote AV assistants are prioritized.

Operational Excellence & Risk Mitigation

• Launch Management: Lead the strategic launch of remote assistant and emergency response work in the UK, ensuring a "fail-proof" methodology is applied to these life-critical workstreams.

• Performance Accountability: Ensure the team exceeds contractual KPIs, specifically those tied to response times and safety protocols essential for AV emergency operations.

• Vigilant Risk Management: Proactively identify operational and commercial risks inherent in autonomous technology. You will architect innovative solutions that allow for rapid change without compromising safety or stability.

Team Empowerment & Innovation

• Specialized Talent Development: Drive a culture of continuous improvement, coaching team members in advanced AV communication, emergency response protocols, and emerging AI integration.

• Value-Driven Initiatives: Continuously audit account performance to move beyond the scope of work, providing technical innovation that differentiates our AV services from global competitors.

Requirements

• 7+ years of experience in client services or account management, specifically within customer care, call centers, or back-office operations.

• Expertise: Proven leadership experience within the Autonomous Vehicle, Advanced Mobility sectors, or OEMs with a track record of navigating complex regulatory frameworks.

• Strategic Launch Experience: Demonstrated ability to launch new service lines, preferably in emergency response or remote assistance environments.

• UK Market Knowledge: Familiarity with UK-specific business operations and regulatory standards is highly preferred.

• Technical Literacy: Ability to understand and communicate complex technical and commercial requirements related to AV technology.

• Travel: Ability to travel domestically and internationally as required to support the UK launch and global AV strategy.

• Education: Bachelor’s Degree or MBA is preferred.

Work Location / Schedule: * Remote with travel requirements; close or based in Manchester area is preferred

• UK working hours (with flexibility to support global business needs).

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.