Sr Dir, Prof Ed and Training

Sr. Director, Global Professional Education, Training – IHFM

Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

Position Summary:  Manage team and related global professional and commercial education activities as it relates to new product development and new product/indication launches globally. Develop the IHFM Institute (HCPs) and IHFM University (Commercial Reps, Clinical) brands by executing an education curriculum comprised of renowned faculty and world-class training sites.
How you will make an impact:

• Direct activities with overall departmental responsibility of developing systems, planning, staffing, budgeting, managing expense priorities, recommending and implementing changes to methods through several direct reports that may include people managers

• Ability to direct and communicate highly complex product launch strategies which includes ensuring alignment with internal and external parties to support expanded indication campaigns, new product launches, programs, and initiatives

• Plan and direct strategic professional and commercial education to business objectives. Lead in identifying risk, developing complex mitigation strategies, best practices, alternative solutions, resolving issues, etc. in collaboration with cross functional and/or matrix teams for multiple complex concurrent major products, campaigns, launches, programs, and initiatives

• Develop training materials, curricula, LMS training systems, sites and faculty for courses worldwide

• Execute in-person training courses, seminars, webinars, and other digital courses and distribute content to reps, clinical teams and HCPs worldwide

• Develop the IHFM Institute (HCPs) and IHFM University (Commercial Reps, Clinical) brands by executing an education curricula comprised of renowned faculty and world-class training sites.

• Direct line management responsibilities including a robust strategic talent development plan in alignment with functional growth strategies and responsibility for the desired culture of the department

• Develop key relationships with key physician leaders and critical executive leaders including; Sales VPs, Regional VPs, Cross Functional VPs

• Develop and deliver executive level communication

• Other incidental duties

What you will need (required):

• Bachelor's Degree in related field and related experience in marketing required, or equivalent work experience based on Edwards criteria

• Demonstrated track record in people management

• Experience working in a regulated industry

• Ability to travel up to 50% of the time

What else we look for (preferred):

• Proven successful project management leadership skills

• Proven expertise in Microsoft Office Suite and related tools and systems

• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making

• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Demonstrated performance track record over multiple projects and ability to manage resources to meet deliverable timelines

• Expert understanding of product labeling content approval processes and systems, regulatory guidelines and legal boundaries

• Expert understanding of related aspects of product use, cath lab/OR environment and procedural best practices

• Expert understanding of medical device asset creation, regulation requirements for claims and training content creation/updates

• Expert knowledge of financial mechanism that relates budgeting and management of operations for the department, purchase order compliance and processing, and 3rd party vendor compliance management

• Demonstrated ability to direct teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority, attracting, developing, and retaining talent and partnering with HR on all aspects of talent development

• Serve as core partner to senior leaders in Business Units, Functional Groups, Regions and IT

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment

• Ability to articulate and create the vision of the business unit

• Interacts with senior management, and others concerning matters of significance to the company

• Conduct technical, product briefings for cross functional teams such as complaints, Engineering, regulatory affairs, quality affairs and clinical affairs

• Regularly interacts with executives and/or major customers to train and demonstrate product benefits and clinical best practices

• Dedicated to quality client service, is pro-active and responsive to client needs

• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness

• Develop relationships and leverage them to influence change

• Support and solicit input from team members at all levels within the organization for implementation into future product iterations

Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For Illinois (IL), the base pay range for this position is $187,000 to $265,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.