Sr. Digital Product Analyst - Salesforce

Posted 9 Days Ago
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Home, KS
Mid level
Healthtech
The Role
The Senior Digital Product Analyst is responsible for enhancing digital product experiences by collaborating with Product Managers and cross-functional teams. Key tasks include analyzing customer behavior, supporting product testing, gathering consumer feedback, and ensuring that the product aligns with business objectives.
Summary Generated by Built In

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Senior Digital Product Analyst is responsible for advancing the digital product and platform. The Senior Product Analyst will collaborate heavily with the Product Manager and other Digital Product Analysts to understand, communicate, and implement digital consumer experiences in partnership with other departments, including Consumer Experience, Analytics, Marketing, Operations, IT, and various lines of business. The Senior Digital Product Analyst plays a key role in ensuring the product is moving towards the overall vision and business objectives. The Senior Product Analyst can be assigned to one or more product lines. The Senior Product Analyst reports directly to the Manager, while receiving leadership from the Lead Product Analysts and Product Manager.Job Description

MINIMUM QUALIFICATIONS

Education:  Associates degree in Business, Healthcare Administration, Information Technology, or related field or three (3) years related experience in lieu of a degree required

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

  • Three (3) years of experience in large, corporate systems development and implementation activities in a wide variety of Management Information Systems (MIS) required. Experience in system analysis, design, building, testing and implementation in a healthcare setting preferred.

  • Advanced working knowledge of digital products, application support, development processes and methodologies

  • Experience in conducting effective product analysis to surface focus opportunities in relation to consumer or product experience enhancements, and leveraging data to build business cases

  • Demonstrated record of bringing tasks and projects to successful conclusion

  • Effective oral and written communication skills

PRINCIPAL ACCOUNTABILITIES

  • Partners with Product team to understand product roadmap and execute against it.

  • Consistently enhances product by gathering feedback from consumers and internal users, understanding vendor roadmap, researching best practices & coming up with action plans.

  • Analyzes customer behavior and product data to find insights, uncover issues, and work with Product team to improve conversion, engagement and experience.

  • Works with cross-functional team to find ways to solve customer problems.

  • Provides analytical support and expertise needed to translate requirements into solutions.

  • Supports application testing and configuration with project teams to ensure solution will meet the business objectives of the requirements.

  • Participates in workflow design and understands system impact to end users.

  • Stays current with new application functionality and enhancement.

  • Understands and maps out digital consumer journeys with product.

  • With light supervision by Manager or Lead Product team members, be able to understand priority, business and consumer needs, answer product questions, and move projects forward.

  • Manages stakeholder’s intake requests and lead partners through intake process.

  • Works with ISD, other internal teams, and vendors to ensure roadmaps are prioritized and delivered according to plan.

  • Manages configuration item for designated product(s) as needed for new enhancements or maintenance of core functionality.

  • Provides priority on defects in partnership with Product Manager and ensure defects are driving to resolution.

  • Identifies issues and roadmap impacts, and communicates them to Lead Product Analyst, Product Manager and/or Manager. Develops options and recommendations.

  • Provides product support as needed to internal and external customers.

  • Participates in various internal events to ensure product is tested, maintained, and supported.

  • Maintains detailed technical knowledge of assigned applications and products.

  • Assists customers with optimizing their use of assigned product.

  • Participates in after-hours product support on a rotating call schedule.

  • Provides training and support to customers on newly implemented workflows.

  • Other duties as assigned by Manager, Lead Product Analyst and/or Product Manager.

  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Top Skills

Management Information Systems
Salesforce
The Company
Houston, TX
26,000 Employees
On-site Workplace

What We Do

At Memorial Hermann, we are all about advancing health. Yours. It begins by redefining healthcare. Our 6,400 affiliated physicians and more than 26,000 employees practice evidence-based medicine with a relentless focus on quality, safety and exceptional service for all patients, consumers and Health Plan members. Our efforts continue to result in national awards and recognition, including for our nationally acclaimed Accountable Care Organization. With a focus on providing enhanced access to care, Memorial Hermann offers Virtual Clinic for digital access and has 300 care delivery sites conveniently located across the Greater Houston area, including our flagship hospital in the world-renowned Texas Medical Center, which serves as the teaching hospital for McGovern Medical School at UTHealth. We have proudly served this community for more than 110 years, and we contribute more than $588 million annually through school-based health centers and other community benefit programs. Because at Memorial Hermann, the health of our community is always at the center of what we do. Learn more about Memorial Hermann Health System.

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