Sr. Digital Adoption Consultant

CompanyFederal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office. 

Provide leadership and expert counsel by understanding the digital landscape to improve the user experience. Works in partnership with business areas to increase digital literacy and maximize end user technologies to meet strategic business objectives. Ability to work collaboratively and focus on speed to value on innovation using iterative processes. Facilitate strategic planning and guidance for digital transformation to enable major business initiatives through enhancements and process improvements.

Key Responsibilities: 
1. Facilitate strategic counsel and direction to the Bank's business areas as it relates to digital literacy and end user technologies. Understands and is knowledgeable of business initiatives and digital platforms, and user experience research can address issues, challenges and concerns and complement existing processes.

2. Responsible for evaluating and analyzing the effectiveness and implications of new and/or emerging digital technologies to identify business needs, requirements and operational changes and providing information to business lines to improve the overall customer experience.

3. Assists with shaping the vision and digital strategy for innovation with a focus on keeping FRBA on the forefront of change. Provides a robust digital transformation and accessibility strategy, contribute to roadmap that is aligned with strategic business and technology priorities.

4. Upskill FRBA workforce on IT technology and skills using integrated learning strategy to ensure the right mix of technology, business, and digital skill sets. 

6. Promotes digital adoption, innovation, continuous improvement throughout the organization. Performs user research, design thinking methodologies, and analyzes data to strategically inform business about current digital initiatives. 

7. Consults will all levels of management, staff and clients on technologies, products, and solutions for business problem-solving and decision-making. Identifies options and recommends integrated solutions to solve business problems,

8. Leverages relationships across the Federal Reserve System IT, IT industry communities and IT vendors to stay informed of digital transformation direction, investments, and integration potential. Proposes strategic technology recommendations to business partners, senior leaders to improve the customer experience.

Education: Bachelor's degree or master's degree preferred

Experience: Five years of job-related experience required

Functional Knowledge Preferences
Knowledge Areas:

• Digital Adoption Consulting 
• Instructional Design 
• Accessibility Training
• Cloud Technology (AWS/Azure)

Technical Skills: 

• Data Analysis
• MS O365 Office
• MS Power Platform
• User Experience Research 
• Verbal and Written Communications

Preferred

• Certifications/Licenses:
• MS O365 Certifications
• User Experience / Design Thinking
• Program/ Project Management 

Individual Competencies 

• Problem Solving 
• Action-Oriented
• Communicates Effectively

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training and conferences
• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job Category

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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