Sr DevOps Engineer

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

As a Senior, DevOps Engineer at Teladoc Health, you will demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve. Additionally, you should have exceptional English communication skills, be knowledgeable about the latest industry trends, and be highly innovative. The Senior, DevOps Engineer will help design and develop a programmable infrastructure, configure, implement, debug and document new and existing applications running on Linux and Windows operating systems in private and public cloud infrastructures. Engage in design, development, installation, and system administration of build/continuous integration systems, anti-virus systems, and configuration management systems for medical device robots and other telemedicine endpoints. Participate in full development life cycle of DevOps projects on Teladoc/InTouch Health Connected Devices, including assessment of requirements, system analysis, and design.

The role performs ongoing application support for live production systems by diagnosing and resolving highly complex issues, identifying, recommending and implementing options for improving performance, maintainability and operability; update existing practices and procedures, as defined by the supervisor. The role will also require direct work with development and quality engineering leads and other technical staff in the application design for software as a service delivery; work on projects requiring technical decision making and providing input to delivery schedules; normally receive basic or no instruction on routine work and new assignments; and have work periodically reviewed by more senior team members or supervisors for the soundness of technical judgment and overall accuracy.

Essential Duties and Responsibilities

• Write technical specifications and requirements definitions based on conceptual design and stated business requirements.
• Develop SaaS public and private cloud infrastructure, in cost-conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques.
• Support, maintain, document, and write unit tests as part of infrastructure as code projects.
• Analyze code and design faults to find root causes of errors and assemble systems to pre-empt similar faults in the future.
• Participate in the full development life cycle process including requirements analysis and design implementation. 
• Consult with Product Management team to prototype, refine, test, and ship products to meet business needs.
• Consult and participate in design and deployment of new customer features, products, and utilities.
• Identify and evaluate new technologies for implementation.
• Analyze user needs to determine technical requirements.
• Acts as the single point of contact for development and product teams into Technical Operations and as the primary subject matter expert within Technical Operations for a specified number of applications and service teams.
• Collaborates with the Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommends operational improvements to them.
• Ensure internally developed and externally acquired custom off the shelf solutions are appropriately instrumented and monitored via the Teladoc monitoring standards.
• Performs technical work to accomplish tasks and projects within defined timelines and in a professional manner in alignment with active standards.
• Installs, upgrades, configures, repairs and monitors high-availability, 24/7 application services, third-party appliances, and infrastructure; assists with automation scripts and tools to improve the team’s overall efficiency.
• Works with others or independently on projects of medium to high complexity often with cross-team alignment needs.
• Can develop high-quality documentation of all technical and non-technical deliverables to a wider organizational audience.
• Performs maintenance and service functions to support production infrastructure, including system installation, systems administration, patching and configuration and software upgrades on development and production systems.
• Participates in 24x7 on-call rotation and responds to production alerts involving multiple software system components. Uses background, experience and established procedures to resolve issues and restore services as quickly as possible.
• Follows and updates the Tactical Run Books and SOP’s, which define the processes and procedures for T3-4 level support of production workloads.
• Keeps abreast of technical trends and develops and incorporates them within assignments as appropriate; recommends improvements and changes to supervisor and team.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor’s Degree or equivalent in computer science, electrical engineering, or related field is preferred with 4+ years of directly related work experience, preferably in production support of highly available, online applications in the Software as a Service (SaaS) industry. 
• English-language written and spoken communication skills.
• 4+ years leading efforts that requires close collaboration with project and product delivery teams. 
• A desire to automate yourself out of a job. We will always have new challenges and problems to solve. 
• Proven leadership experience with technically leading and executing while leading a small squad (2-3) people.
• Proficient in Kubernetes: Deep understanding of Kubernetes architecture, components (pods, services, deployments, etc.), and operations.
• Containerization Expertise: Experience working with container technologies like Docker and container orchestration using Kubernetes.
• CI/CD Pipeline Integration: Strong experience with integrating Kubernetes in continuous integration and continuous delivery (CI/CD) pipelines (e.g., Jenkins, GitLab, github).
• Automation Tools: Familiarity with infrastructure-as-code tools such as Terraform, Helm, bash and Python for automating the deployment and management of Kubernetes clusters and resources.
• Kubernetes Clusters Management: Experience in provisioning, configuring, and managing Kubernetes clusters.
• Monitoring & Logging: Knowledge of monitoring and logging tools (e.g., Prometheus, Grafana) for Kubernetes-based applications and clusters.
• Scaling & Optimization: Experience in scaling Kubernetes clusters and applications using Horizontal Pod Autoscaling (HPA), Cluster Autoscaler, and resource optimization strategies.
• Networking & Security: Strong understanding of Kubernetes networking concepts, services, ingress controllers, and security practices (RBAC, network policies, pod security policies).
• Troubleshooting & Debugging: Skilled in troubleshooting Kubernetes-related issues, including logs, pod/container failures, and cluster performance problems.
• Cloud Platforms: Hands-on experience with one or more cloud providers (AWS, GCP, Azure) and their respective Kubernetes services (e.g., EKS, GKE, AKS).
• Scripting & Programming: Proficient in scripting languages like bash, python, or go for automating Kubernetes tasks and workflows.
• Version Control Systems: Experience with git for source control management and collaborative code development.
• Collaborative Skills: Ability to work in agile teams, including cross-functional teams, to design, implement, and manage Kubernetes-based automation solutions.
• Helm Charts & Templates: Proficient in creating, managing, and customizing Helm charts for Kubernetes deployments.
• Documentation & Best Practices: Ability to document Kubernetes automation workflows, standard operating procedures (SOPs), and ensure best practices in coding and deployment are followed.
• Ability to work in a Hybrid work environment in our Warsaw center office location.

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  
Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.