About the role:
While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
We are looking for a Principal DevOps Engineer to serve as the technical lead and architect for infrastructure, automation, and deployments. You will define standards and reference architectures, lead complex initiatives across Windows/Linux platforms (with deep expertise in Windows clustering), and own end-to-end reliability—from Infrastructure as Code to release engineering and observability.
What You’ll Be Doing
- Act as technical lead for DevOps/Platform/Release engineering: set direction, standards, and best practices
- Architect and govern end-to-end delivery: infrastructure provisioning, configuration management, CI/CD, release processes, and operations
- Design and support Windows-based high availability solutions, with deep ownership of Windows clustering (failover/HA patterns, maintenance, upgrades, troubleshooting)
- Lead Linux automation and platform standardization (configuration, patching, hardening, performance tuning)
- Own Infrastructure as Code strategy with Terraform (modules, environments, state, governance)
- Own automation strategy with Ansible (reusable roles, inventories, secure secrets handling, idempotency)
- Build and standardize deployments using Octopus Deploy, GitHub, and Ansible (templates, shared steps, release promotion, rollback)
- Design and mature CI/CD pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable)
- Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards)
- Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning
- Mentor engineers, review designs/code, and raise overall engineering quality across teams
- Produce and maintain architecture docs, runbooks, and platform roadmaps
What You Will Bring to the Role
- Bachelors degree in Computer Science or related field
- 7+ years (or equivalent) in DevOps / SRE / Infrastructure Engineering, including leadership in complex environments
- Expert-level experience designing and operating Windows Server HA and clustering (Failover Clustering and related components)
- Strong Linux administration and automation experience (systemd, networking, storage, performance)
- Advanced skills with Terraform and Ansible (architecture, reusable components, secure operations)
- Strong deployment/release engineering experience with Octopus Deploy and GitHub (release governance, environment promotion, rollback)
- Monitoring/observability expertise with VictoriaMetrics and/or Prometheus (alerting strategy, metrics design, operational readiness)
- Production experience running Redis, RabbitMQ, Nginx (HA, tuning, troubleshooting)
- Strong understanding of networking and security fundamentals (TLS, DNS, load balancing, firewalling, least privilege)
- Proven ability to lead cross-team initiatives, make architectural decisions, and communicate clearly
- Kubernetes and container ecosystems (Docker, Helm)
- CI/CD platforms beyond GitHub (GitLab CI, Jenkins)
- Logging platforms (ELK/EFK, Loki)
- DR/BCP design, backup automation, zero-downtime upgrade strategies
- PowerShell and advanced scripting, configuration governance, secrets tooling (Vault/SOPS)
- Experience with Virtualization platforms such as VMWare or HyperV
- Experience in building, configuring, and tuning highly available MS SQL Server environments
- Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers)
- Experience with load balancing components ( F5 LTM, F5 GTM)
- Experience with administering AWS or Azure tenants
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor's degree in Computer Science or related field
- 7+ years in DevOps / SRE / Infrastructure Engineering including leadership
- Expert experience designing and operating Windows Server HA and clustering
- Strong Linux administration and automation (systemd, networking, storage, performance)
- Advanced skills with Terraform (modules, state, governance)
- Advanced skills with Ansible (roles, inventories, secrets handling)
- Deployment and release engineering experience with Octopus Deploy and GitHub
- Monitoring/observability expertise with VictoriaMetrics and/or Prometheus
- Production experience running Redis, RabbitMQ, and Nginx (HA, tuning, troubleshooting)
- Strong networking and security fundamentals (TLS, DNS, load balancing, firewalling)
- Experience with Kubernetes and container ecosystem (Docker, Helm)
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
