Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.
This role is for a senior developer who has extensive experience in the ServiceNow HRSD (Human Resources Service Delivery) platform and will be responsible for designing, developing, and maintaining solutions that enhance the employee experience and streamline HR processes. This role will work closely with the ServiceNow HR team to provide subject matter expertise and help translate stakeholders’ business needs into technology solutions.
How’ll make an impact:
Design, develop, and maintain ServiceNow HRSD solutions that meet the business requirements and adhere to the best practices and standards.
Partner closely with the ServiceNow HR team to provide subject matter expertise, understand stakeholder business needs, and translate those needs into scalable technology solutions.
Translate the business requirements to technical solutions and provide estimates, timelines, and deliverables.
Perform testing, debugging, and troubleshooting of the ServiceNow HRSD solutions and ensure quality and performance.
Provide support and maintenance for the existing ServiceNow HRSD solutions and resolve issues and incidents.
Configure, enhance, and support ServiceNow HRSD capabilities, including NowAssist, Employee Center Pro, case and knowledge management, lifecycle events, integrations, and employee document management.
Partner with HR, IT, and business stakeholders to identify opportunities to leverage NowAssist, Moveworks, automation, and AI-enabled self-service to reduce manual effort and improve the employee experience.
Support integration and optimization of Moveworks with ServiceNow HRSD, knowledge content, and HR workflows to enable accurate and efficient employee support.
Conduct training and knowledge transfer sessions for the end users and other developers.
Stay updated with the latest trends and developments in ServiceNow HRSD, NowAssist, Moveworks, automation, and AI-enabled employee support, and recommend improvements that support case deflection, process efficiency, and scalable HR service delivery.
What are we looking for (Required):
Bachelor’s degree in computer science, Information Systems, or related field and minimum 5 years of relevant experience in ServiceNow development, configuration, and administration.
What else are we looking for (Preferred):
Proficient in English speaking and writing.
Proficient in ServiceNow HRSD capabilities, including Case and Knowledge Management, Employee Center Pro, Lifecycle Events and Journeys, HR Integrations, Employee Document Management, NowAssist, and Moveworks.
Strong knowledge of ServiceNow scripting languages, such as JavaScript, AngularJS, HTML, CSS, and XML.
Experience in using ServiceNow APIs, such as REST, SOAP, and JSON.
Experience in using ServiceNow tools, such as Workflow Studio, Flow Designer, IntegrationHub, and Automated Test Framework.
Certified in ServiceNow System Administrator and ServiceNow Application Developer.
Certified in ServiceNow HRSD Implementation Specialist (preferred).
Experience with ServiceNow AI capabilities, including NowAssist for HRSD, and understanding how generative AI can improve employee self-service, case deflection, and HR service delivery.
Experience with Moveworks or similar enterprise AI assistant platforms.
Familiarity with generative AI, automation, skills intelligence, virtual agent technologies, and how they can be applied to improve HR service delivery and the employee experience.
Excellent communication, collaboration, and problem-solving skills.
Ability to work independently and as part of a team.
Skills Required
- Bachelor’s degree in computer science, information systems, or a related field
- Minimum 5 years of relevant experience in ServiceNow development, configuration, and administration
- Proficiency in English speaking and writing
- Proficiency in ServiceNow HRSD capabilities, including Case and Knowledge Management, Employee Center Pro, Lifecycle Events and Journeys, HR Integrations, Employee Document Management, NowAssist, and Moveworks
- Strong knowledge of JavaScript, AngularJS, HTML, CSS, and XML
- Experience using ServiceNow APIs, including REST, SOAP, and JSON
- Experience using Workflow Studio, Flow Designer, IntegrationHub, and Automated Test Framework
- ServiceNow System Administrator certification
- ServiceNow Application Developer certification
- ServiceNow HRSD Implementation Specialist certification
- Experience with ServiceNow AI capabilities, including NowAssist for HRSD
- Experience with Moveworks or similar enterprise AI assistant platforms
- Familiarity with generative AI, automation, skills intelligence, and virtual agent technologies
- Excellent communication, collaboration, and problem-solving skills
- Ability to work independently and as part of a team
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Healthcare Strength — Health coverage is considered strong, with multiple plan choices, HSA options, and fertility support, and the company highlights holistic well‑being programs.
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Retirement Support — A company 401(k) match and well‑regarded retirement offerings add clear long‑term value to total compensation.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a discount and look‑back feature makes equity ownership accessible and enhances the total rewards package.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
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