Job Title - Desktop Support Specialist
Duration - 12+ Months
Work Mode- Onsite
Work Location- Euless, Tx
Position Summary:
We are seeking Deskside Support Technician provides onsite technical support for end users across the client. This role is responsible for installing, maintaining, troubleshooting, and supporting desktop computers, laptops, mobile devices, printers, and related technology while delivering exceptional customer service. The technician will also assist with hardware deployments, asset management, technology refresh projects, and support operations at the Walkup Technology Desk.
Qualifications & Experience Required (3+ Years)
- Desktop support experience in an enterprise environment.
- Experience supporting Windows 11, Microsoft Office, Microsoft 365 suite, MacOS and iOS.
- Working knowledge of Active Directory, Intune, SCCM, TCP/IP networking, and computer hardware.
- Experience using ticketing systems such (ServiceNow preferred).
- Strong troubleshooting skills.
Other Requirements: - Ability to lift and move equipment up to 50 pounds.
- Ability to transport computer equipment and peripherals.
- Great customer service skills.
- Excellent written and verbal communication skills.
- Valid driver's license.
- Ability to do frequent driving and walking throughout airport facilities.
- Work may rarely include evenings and weekends as operational needs require.
Preferred Certification: - Associate or Bachelor degree in Information Technology or related field.
- CompTIA A+ or Microsoft certification.
- Experience working in an enterprise environment.
ABOUT ISHIR
ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.
We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.
At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.
As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.
ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration
Skills Required
- 3+ years desktop support experience in an enterprise environment
- Support Windows 11, Microsoft Office, Microsoft 365, MacOS and iOS
- Working knowledge of Active Directory, Intune, SCCM, TCP/IP networking, and computer hardware
- Experience using ticketing systems
- ServiceNow experience
- Strong troubleshooting skills
- Ability to lift and move equipment up to 50 pounds
- Ability to transport computer equipment and peripherals
- Great customer service skills
- Excellent written and verbal communication skills
- Valid driver's license
- Ability to do frequent driving and walking throughout airport facilities
- Availability for occasional evenings and weekends as needed
- Associate or Bachelor degree in Information Technology or related field
- CompTIA A+ or Microsoft certification
What We Do
ISHIR partners with BOLD businesses to navigate their shift to an AI native world. We help AI-first leaders bring clarity to complex decisions and turn AI into real business advantage. Our work combines strategic thinking, product development, and AI engineering expertise. We focus on reinvention through people, processes, products, and platforms so organizations do not just adopt AI, but operate differently because of it. We help businesses move faster with confidence and WIN in a post AI era. Headquartered in Dallas Fort-Worth (regional presence across Texas), we are a Digital Product Innovation Studio + AI-Native System Integrator with a 26+ year (established 1999) legacy of helping organizations transform ideas into measurable business impact. We deliver a complete portfolio of digital services including AI-powered custom software development, AI-accelerated product innovation, data + AI strategy, data engineering, AI Agent automation, and global AI-first talent solutions. Our Focus We partner with AI-curious and forward-thinking companies to design and build competitive advantage through AI-native digital products and solutions that drive growth and redefine industries. By combining digital product innovation, data + AI transformation, and AI-First engineering teams, we help businesses: Reducing time-to-value through clarity, lean experimentation, and continuous AI-powered delivery Leverage customer insights to accelerate product-market fit (PMF) with rapid validation and prototyping Strengthen competitive advantage through Innovation, Data + AI and Talent Accelerators Providing global AI-First engineering talent, global capability centers (GCC) and agile AI engineering pods for ongoing innovation Integrating automation and AI agents to enhance human performance Our CTOs & CAIOs help businesses move faster, reduce risk, and align technology with business priorities. Our Difference We call it Impact Engineering — the ability to merge digital strategy, AI technology, and execution to deliver meaningful outcomes. ISHIR’s cross-functional teams bring clarity, speed, and precision to every engagement. Our global delivery model ensures the right expertise at the right time, wherever you are in your innovation journey. Let’s build what’s next — together. ISHIR serves clients in Texas (Dallas Fort Worth, Austin, San Antonio, and Houston), LATAM (Argentina, Brazil, Costa Rica, Colombia), India (New Delhi/Noida), UAE (Dubai, Abu Dhabi)
Why Work With Us
Flexible, Honest Inspiring
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