At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.
Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.
We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.
HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.
Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.
Job Description
As a Sr. Desktop Support Engineer, you will be a key member of a global team whose responsibilities include desktop support operations onsite in the Dublin office and with remote users, acting as a technical lead on the end user support team, and supporting technologies that enable end-user productivity across all aspects of the business.
The Person:
We are looking for someone who is very technical and eager to innovate, transform, and enhance the capabilities of the team, operational processes, and our technologies. Passion for quality and desire to foster a culture of operational excellence is a must for this role. The incumbent will ensure the organization’s office operations and technology infrastructure are compliant, secure, efficient, user-friendly and current. This position requires an approachable hands-on technical engineer with a very strong background in Desktop technologies, Windows and Mac system administration, and project management. This position will be a hybrid onsite role based in Dublin and reports to the Team Lead of Global End User Services.
Essential Functions
- Sr. Desktop Support Engineer on the Global End User Services team working onsite to address all user hardware/software issues and manage the office environment
- Provide high quality and fast resolution to service and incident requests in person and submitted to our support center via phone, email, and ticketing system
- Imaging laptops, shipping and receiving equipment, maintaining inventory, cable management, desk setups and moves, A/V troubleshooting for conference rooms
- Assist user community with the installation and configuration of IT equipment such as PCs, Laptops, Apple MacBooks, printers, phones, etc.
- Endeavor to improve the daily experience of end users through technology and process improvements
- Communicate high-priority incident escalations, incident/change summaries, and facilitate post resolution activities including root cause analysis and documentation
- Corporate and End User technologies – client computing hardware and software (iOS, Android, Mac & PC), MS Office 365 suite of products.
- Ensure that current and planned technical solutions are compatible with the company’s business needs and strategic objectives
- Open support cases with software and hardware vendors when required (Microsoft, Manage Engine, Lenovo, Apple, etc)
- Collaborate with other leaders within the Global Engineering organization to establish, communicate, and implement strategic capabilities and share information and updates
- Provide guidance, leadership, clarity, visibility and communication regarding IT capabilities and implementation
Other responsibilities as assigned
In addition to regularly scheduled hours and responsibilities, IT staff and management are required to assist on special projects and emergencies. Availability for preplanned out of hours maintenance or emergencies as required to ensure continuous operations and minimal disruption to end-users.
Work Experience and Qualifications:
- Technical Degree in Information Technology
- A minimum of 5 years’ experience in supporting Windows and Mac operating environments
- Strong Technical experience is required, project management experience is a plus
- Advanced technical knowledge of Active Directory and PowerShell scripting
- Knowledge and experience with O365 services, Azure, conceptual and practical understanding of IT Infrastructure designs, technologies, products, and services
- Experience working on global projects, including the communications processes required to facilitate a smooth rollout of services to a globally distributed user population
- Excellent organizational & communication skills
- Ability to communicate and work with end users with minimal computer experience
- Ability to work with no direct supervision, attention to detail
- Committed with a focus on continuous improvement and team development
- Ability to provide accurate estimates of timeframes necessary to complete efforts, develop milestones and implementation plans
- Ability to analyze and solve complex problems and to work in a group setting as well as independently
Experience:
The right candidate is expected to have some experience or exposure to one or more of the following technologies.
- Windows 11 support
- Microsoft Office support
- MacOS support using Jamf or other tool
- iOS and Android
- Active Directory/Group Policies
- PowerShell scripting
- Conference room A/V support
- Office networking
- Patch management
- Software Deployment
- Manage Engine software suite
- AWS
We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.
- 🏥 Full private medical insurance so that you can take care of you & your family’s health & wellbeing
- 🛡️ Permanent health insurance/income protection as well as Life insurance, so that you can feel secure in any situation
- Employee Assistance Programme available to you and your immediate family for support on a variety of matters
- Defined contribution pension scheme with competitive employer contributions so you can look after your future
- Competitive annual holiday entitlement so that you can slow down and take some time to rest
- 🎓 Annual professional membership fee reimbursement, e.g. in ACCA, CIMA
- 🎁 Club/gym subsidy so that you can take care of your body
- Discretionary annual bonus scheme
- 💬 Referral Program – do you know someone who would like to join us? Referral bonuses are awaiting you!
- 🏠 Remote/hybrid working opportunities, or from the office
- 🧠 Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
- 🎉 Sports and Social Club – many team outings, company parties, sports activites and charity projects are awaiting you
- 💻 Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us
HedgeServ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HedgeServ and has not been reviewed or approved by HedgeServ.
-
Healthcare Strength — Healthcare coverage is regarded as a strong element of the package, with medical plans often described as robust relative to other benefits. Comprehensive health and well‑being offerings are prominently featured.
-
Leave & Time Off Breadth — Vacation/PTO and paid holidays are consistently portrayed as above average within the overall package. Time off breadth combines with hybrid or remote options to support work‑life balance.
-
Flexible Benefits — Work‑from‑home and flexible hours are emphasized and appear to be widely available. Hybrid arrangements and wellbeing programs are highlighted alongside core benefits.
HedgeServ Insights
Similar Jobs
What We Do
HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise. HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and a comprehensive benefits package. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia. To find out more information about HedgeServ, please visit www.hedgeserv.com
