The Role
Provides desktop and infrastructure support across two units, including Chromeleon and other applications, servers, networks, hardware, printing, IT assets, and laboratory systems. Supports vendors, GxP activities, system qualification and validation documentation, desktop policy implementation, antivirus and patch compliance, ticket resolution, and coordination with corporate IT. Follows IT SOPs, EHS procedures, PPE requirements, and emergency preparedness protocols.
Summary Generated by Built In
Sr Desktop Support Analyst
Location-
Patalganga (Panvel)
Responsibilities
Handling IT-related
activities in Unit-I and Unit-II
- Responsible for GxP-related IT activities.
- Adherence to effective IT SOPs and
ensuring related activities are carried out accordingly.
- Maintenance and support for Chromeleon and
non-Chromeleon applications and servers.
- Provide technical support to vendors
during any new installation or troubleshooting.
- Implementation of desktop policies in GxP
systems.
- Maintain and review IT assets.
- Preparation, review, and execution of
qualification and validation documents.
- End-user support related to IT
infrastructure and system hardware.
- Printing support.
- Support related to network LAN, Wi-Fi,
switches, etc.
- Assisting with IT issues in QC and R&D
labs.
- Coordinate with the corporate IT team for
remote software and web applications.
- Coordinate with team members and
troubleshoot IT-related problems.
- Anti-virus and patch management
compliance.
- Monitoring and closure of IT tickets as
per the SLA.
- Any other responsibility or assignment
allocated by the Department Head.
Environment, Health
and Safety (EHS) Responsibilities
- Follow all EHS guidelines and work
instructions while carrying out assigned activities.
- 100% compliance with Personal Protective
Equipment (PPE) usage.
- Adherence to Life-Saving Rules (LSR).
- Work according to competence and assigned
tasks.
- Participate in training programs.
- Awareness of emergency preparedness plans
and responding to emergencies.
- Report EHS incidents to the concerned
officer, manager, or EHS representative.
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The Company
What We Do
Indus Systems and Services Pvt Ltd is a trusted provider of Hybrid IT Infrastructure and Cyber Security solutions with over 25 years of experience. They empower businesses with cutting-edge IT solutions, including Hybrid Cloud Infrastructure and BCP-DR Automation, to drive efficiency and foster innovation. Their expertise spans diverse sectors including pharmaceuticals, telecom, BFSI, retail, and fintech, delivering tailored solutions from planning to managed services.
