Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.
As the Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile device and applications support for attorneys and professional staff, both locally in the office and remote staff. As a member of the Desktop Operations team, you will facilitate desktop service fulfillment requests, provide guidance and ”how to” information, assess requests for new services and features for potential fulfillment by existing services, restore PC Desktop and related technology services or service features to a satisfactory operational state, assess requests for new services and features for potential fulfillment by existing services, and help improve the user experience.
What you do:
- Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution.
- Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
- Provide 2nd level support for all software escalations from User Support. Provide 2nd level support for all remote access calls escalated from User Support (VmWare View, Citrix, and VPN).
- Responsible for hardware procurement: including placing orders through online purchasing tools for specified vendors for PCs and hardware peripherals and management inventory of those items.
- Act as a liaison between the other support groups within IT to ensure proper communication about new user services and/or problems with existing user services is taking place.
- Collaborate with IT Infrastructure team perform occasional hands-on IT infrastructure hardware installation and maintenance.
- Effectively translate user requests, business needs and technical specifications into formal written documentation.Engage end users in a consultative capacity providing solutions and desired outcomes.
- Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.Responsible for physical asset inventory and asset management within the office.
- Ability to participate in firm wide, off-hours on-call rotation.
Who you are:
- Bachelor’s Degree in computer Science or related field or equivalent work experience.
- Two or more years knowledge and experience troubleshooting and working with Microsoft Windows and Office Suite including legal specific applications add-ons, including document management experience and handheld technologies.
- Basic network administrative experience with Microsoft Active Directory. SCCM and FIM knowledge is a plus.
- Experience working with connectivity and application troubleshooting with VMware View, Citrix and VPN environment.
- Experience with Cisco IP Telephony is a plus.
- Ability to troubleshoot issues with a wide variety of Apple and Android based mobile devices.components.
#LI- TD1
Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks
Skills Required
- Bachelor's degree in Computer Science or related field or equivalent work experience.
- Two or more years experience troubleshooting Microsoft Windows and Microsoft Office Suite, including legal-specific application add-ons and document management.
- Provide 2nd level support for software escalations and remote access issues (Windows 365, Citrix, VPN).
- Hardware diagnostics, repairs, imaging, installations, upgrades, and lifecycle hardware management.
- Hardware procurement experience and management of inventory and physical asset tracking.
- Basic network administration experience with Microsoft Active Directory.
- Ability to troubleshoot Apple iOS and Android mobile devices.
- Ability to effectively communicate and collaborate with all organizational levels and adjust to changing priorities.
- Ability to participate in firm-wide, off-hours on-call rotation.
- Experience with Cisco IP Telephony (Unified Call Manager and Unity Voicemail).
- SCCM and FIM knowledge.
Goodwin Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Goodwin and has not been reviewed or approved by Goodwin.
-
Fair & Transparent Compensation — Associate pay is described as meeting BigLaw market levels with a lockstep structure. Feedback suggests many employees perceive compensation as fair for their roles, with stronger sentiment in attorney tracks.
-
Strong & Reliable Incentives — Bonuses are reported to match major BigLaw scales, with additional payments in some years and clear links to hours and standing. Feedback suggests this consistency reinforces confidence in performance-based rewards.
-
Healthcare Strength — The benefits package is characterized as comprehensive, including medical, dental, vision, HSA/FSA options, and access to services like One Medical. Wellness and mental-health resources are highlighted within a broad well-being approach.
Goodwin Insights
What We Do
We are in the business of building authentic, long-term relationships with our clients, who are some of the world’s most successful and innovative investors, entrepreneurs and disruptors at the convergence of and within the life sciences, private equity, real estate, technology, and financial industries. To learn more, visit us at www.goodwinlaw.com and follow us on Twitter at @goodwinlaw and Instagram at @join_goodwin. Office locations - Boston, New York, Washington, D.C., San Francisco, Silicon Valley, Los Angeles, Santa Monica, London, Cambridge, Paris, Luxembourg, Frankfurt, Hong Kong, Munich and Philadelphia *Attorney Advertising
.jpg)
.jpg)
