Sr Designer, User Experience | Learning & Development

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
**Multiple Positions Available**
This role designs user experiences that enhance digital products and support business objectives through customer-focused solutions. It involves creating core design deliverables such as wireframes, mockups, and prototypes to communicate design concepts effectively. The role requires collaboration with product and development teams to align design solutions with technical and business requirements. Success is measured by the delivery of intuitive, consistent, and innovative design outputs that meet project goals and user needs. The work impacts organizational outcomes by improving product usability and contributing to a cohesive digital ecosystem for customers.

Job Responsibilities:

• Produce interactive learning experiences using emerging technologies that model real-world customer and tool interactions with minimal oversight
• Own the end-to-end lifecycle of learning experience products, from discovery, through design, build/prototype, implementation, and post-launch evaluation
• Serve as a consultant to cross-functional teams by translating instructional goals into interactive experiences tied to performance objectives
• Collaborate with cross-functional partners (IT, Cyber, Platform, Operations, etc.) to ensure learning experiences are technically feasible and scalable
• Advise on high-level design strategy to align learning experience efforts with organizational goals
• Review, iterate, and refine learning experiences based on stakeholder feedback, learner performance data, and observed behavior within simulated experiences
• Also responsible for other duties/projects as assigned by business management as needed

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Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering or a related field. (Required)
• 4-7 years Related working experience. (Required)

Knowledge, Skills and Abilities:

• User Experience Design (Required)
• Interactive Experience Design Ability to design and build interactive, scenario-based learning experiences that simulate real-world workflows, systems, and decision-making (Required)
• Learning Experience Development Understanding of how adults learn through applied practice, feedback, and repetition within simulated environments (Required)
• Game Theory & Design Experience with common game elements and building in a game engine (Unreal, Unity, Construct 3, etc.) (Preferred)
• Consulting & Influence Ability to advise, guide, and influence cross-functional partners without direct authority (Required)
• Data-Informed Iteration Ability to review learner performance data, feedback, and observed behavior to refine and improve learning experiences (Required)
• Front-end design Create visuals, interactions, and functional components of simulations using HTML, CSS, and JavaScript. (Preferred)
• Product Ownership Ability to own products from Discovery to Evaluation ownership (Required)
• Communication and Collaboration Ability to clearly communicate concepts, rationale, and experience decisions to diverse stakeholders and business partners (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes 10%
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $97,300 - $175,500

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ343597¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.