Johnson Controls helps customers create safer, smarter, and more sustainable environments through fire protection and life safety solutions. In this role, you will support fire alarm and fire detection opportunities with practical technical guidance that helps customers and sales teams move forward with confidence.
You will work within established procedures and guidelines to provide technical information, advice, and assistance regarding the organization’s products and services before and during the sales process.
Role OverviewThis is a pre-sales technical support role focused mainly on fire alarm systems and fire detection. You will help translate customer needs into clear technical direction, support sales conversations with accurate product knowledge, and ensure that technical input is timely, consistent, and aligned to the opportunity.
Key ResponsibilitiesProvide technical information, advice, and assistance on fire alarm and fire detection products and services before and during the sales process.
Support sales staff with product clarification, application guidance, and solution positioning for fire detection opportunities.
Review customer requirements and help identify suitable fire detection system options within established procedures and guidelines.
Prepare technical input that supports proposals, bids, and customer discussions.
Assist with questions related to fire detection panels, detectors, modules, networked systems, and related fire alarm applications.
Coordinate with sales staff only when clarification of issues is needed to keep opportunities moving forward.
Contribute to accurate, customer-focused communication that supports safe and effective fire protection outcomes.
Own the quality of your technical input by providing clear, accurate, and practical guidance that supports compliant fire detection solutions.
Stay close to the work by understanding customer requirements early, identifying gaps quickly, and removing obstacles before they affect the sales process.
Improve every day by using feedback, asking good questions, and applying structured problem-solving to refine recommendations and support.
Win as one team by collaborating with sales staff when clarification is needed and working constructively with internal stakeholders.
Use established procedures and guidelines to keep technical advice consistent, reliable, and easy for customers to act on.
University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.
Ability to provide accurate technical information and follow defined procedures and guidelines.
Strong communication skills with the ability to explain technical concepts clearly.
Working knowledge of fire alarm or fire detection systems.
Ability to support sales activities in a professional, customer-focused manner.
Comfort working with others to clarify issues and support the progress of opportunities.
Experience with EN-listed fire detection systems.
Knowledge of fire and voice alarm design installation standards such as BS5839.
Exposure to EN54, NFPA, or UL-related fire detection applications.
Familiarity with Johnson Controls, Tyco, or Zettler fire detection platforms.
Knowledge of PAVA systems or BMS integration concepts such as Modbus or BACnet.
At Johnson Controls, you will be part of a team that supports life safety solutions with a strong focus on customer outcomes, technical quality, and collaboration. This is a chance to build your expertise in fire detection while contributing to work that matters.
If you are ready to bring technical clarity and customer focus to fire detection pre-sales support, we would like to hear from you.
Skills Required
- University degree with minimum 1 year experience, OR 2-year degree with minimum 6 years experience, or equivalent combination of education and experience.
- Ability to provide accurate technical information and follow defined procedures and guidelines.
- Strong communication skills with ability to explain technical concepts clearly.
- Working knowledge of fire alarm or fire detection systems.
- Ability to support sales activities in a professional, customer-focused manner.
- Comfort working with others to clarify issues and support opportunity progress.
- Experience with EN-listed fire detection systems.
- Knowledge of fire and voice alarm design/installation standards such as BS5839.
- Exposure to EN54, NFPA, or UL-related fire detection applications.
- Familiarity with Johnson Controls, Tyco, or Zettler fire detection platforms.
- Knowledge of PAVA systems or BMS integration concepts such as Modbus or BACnet.
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
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