Sr. Deployment Project Coordinator

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We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Senior Deployment Project Coordinator will up our cyber game.

The Senior Deployment Project Coordinator is the overall Subject Matter Expert in terms of standard deployment procedures and technical expertise. This role will calibrate all setups and installations prior to execution with the customer as well as maintain all documentations in terms of internal and external guides. Calibrates 

The Senior Deployment Project Coordinator calibrates and updates/guides the team with any necessary changes. This role is the go-to-person for troubleshooting and technical issues as well as working in the capacity of a typical Project Coordinator.
 
What you’ll be doing.

• Collaborating with various departments, including Sales/Account Management, Product Development, Operations and Support to facilitate timely problem resolutions.
• Responsible for tracking technical issues, technical product updates to the team and ensuring the accuracy of internal technical documentation.
• Managing team developing and key performance indicators (KPIs), improving team members' technical skills, soft skills, moral and understanding of company processes and methodology.
• As the first line of support for initial service setup, Project Coordinators handle day-to-day management of operational aspects of a project and client interaction to deliver a successful turn over to the Command Center.
• Monitors and controls progress with all projects that include updating the service setup status until service setup completion including managing and setting client expectations about the service setup and whole service deployment process.
• Deliver projects on time and as per contract specifications and project standards
• Configures and prepares needed data for a service to work for the client including PEM data entry, updating Deployment and CSS footprints tickets, creating POs, submitting billing for contracts, coordinates internal service deployment and escalations and other relevant backend work setup required for the service turn up.
• Keeping an up to date spreadsheet/ database of current deployments for internal and client reference and to maintain accurate contract worksheets to track backend work setup.
• Provide basic technical/service admin training for SilverSky clients.
• Seek assistance to other Support team to mitigate technical issues during deployment by providing appropriate resolution to the problem.
• Escalate to Management any risk concerns as they become apparent throughout the project.

What does it take to succeed in this role? 

To perform this job successfully, the ideal candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the tools, systems and knowledge requirements based on our existing environment:

• Excellent written and oral communication skill
• Excellent organizational and time management skills
• Displays high level of maturity and business ethics, professional integrity, problem solving and decision making skills
• Ability to perform independently on multiple tasks under minimum supervision
• Ability to comprehend business processes with above average comprehension and analytical skills
• Excellent customer service skills and account management skills
• Able to work flexible shifts (including swing and nights)
• Bachelor’s Degree
• With at least 2 - 3 years related work experience in account/order management and customer service/technical support in a multi-cultural environment 
• Certificate/License in any Exchange or O365 system is an advantage
• Possess basic understanding on common network/mail services (web, mail, FTP, etc) 
• Thorough understanding of basic Microsoft principles and knowledge on MS Office applications
• Exhibit confidence, sense of urgency, proactive, inquisitive, above average interpersonal skills, ability to work well under pressure, results-oriented, self propelled and self motivated and a good team player.

In addition to your technical expertise, we expect respect, opinions, and thoughtful input. 
 
How we work.

Our 3 values define how we operate internally as well as externally:

• Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
• Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
• Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.
 
If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.
 
About SilverSky
We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It’s the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on X and LinkedIn to learn more.