Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is a leading provider of the Intelligent CX Platform, powering seamless customer experiences through cloud contact center solutions. We are committed to innovation, reliability, and delivering exceptional experiences for our customers worldwide.
To support our continued growth, we are seeking an experienced MySQL Database Administrator to join our Cloud Operations organization. In this role, you will work closely with Operations and Engineering teams to design, build, and maintain mission-critical, highly scalable database environments that power the Five9 platform.
Key Responsibilities- Design, build, and maintain highly available, high-performing MySQL databases.
- Support production databases across global data centers.
- Support MySQL database replication and clustering.
- Provide database reports to business units including Finance, Operations, Customer Success, and Legal.
- Monitor production databases, perform performance tuning, and manage backup and recovery processes.
- Troubleshoot database issues, ensuring high system availability.
- Develop database tools to automate existing database administration tasks.
- Follow established change management processes for all production database changes.
- 5+ years of hands-on experience designing and administering MySQL databases in a production support environment.
- Demonstrated experience installing, configuring, and performance tuning Percona Server and Percona XtraDB Cluster in production environments.
- Experience monitoring database availability, saturation, and performance to proactively identify and resolve emerging issues.
- Strong understanding of MySQL replication, including master-master replication and Percona XtraDB Cluster replication topologies.
- Experience diagnosing and troubleshooting complex database issues in collaboration with engineering and operations teams.
- Experience with physical and logical backup and restore strategies, including Percona XtraBackup.
- Proficiency with slow query analysis and execution plan (EXPLAIN) optimization.
- Experience with performance analysis (I/O, CPU, etc.) and optimization techniques including index and and schema redesign.
- Ability to monitor databases and proactively detect emerging issues such as performance bottlenecks, locking, and inefficient usage.
- Solid understanding of Linux (CentOS and Ubuntu), including the ability to inspect hardware performance and load indicators.
- 2+ years of experience with Python and/or Shell scripting.
- Ability to multitask and perform effectively in a fast-paced production environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent collaboration and communication skills with the ability to work effectively across teams.
- Experience with Microsoft SQL Server administration, including Always On Availability Groups.
- Familiarity with configuration management and automation tooling, including Ansible.
- Experience with infrastructure as code using Terraform.
- Proficiency with Python scripting for database automation, tooling, and operational workflows.
- Experience working in Google Cloud Platform and Amazon Web Services.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 5+ years hands-on experience designing and administering MySQL databases in a production support environment.
- Install, configure, and performance tune Percona Server and Percona XtraDB Cluster in production.
- Monitor database availability, saturation, and performance to proactively identify and resolve issues.
- Strong understanding of MySQL replication including master-master replication and Percona XtraDB Cluster topologies.
- Diagnose and troubleshoot complex database issues in collaboration with engineering and operations teams.
- Experience with physical and logical backup and restore strategies, including Percona XtraBackup.
- Proficiency with slow query analysis and execution plan (EXPLAIN) optimization.
- Performance analysis (I/O, CPU) and optimization techniques including index and schema redesign.
- Ability to monitor databases and proactively detect emerging issues such as locking and bottlenecks.
- Solid understanding of Linux (CentOS and Ubuntu) including inspecting hardware performance and load indicators.
- 2+ years of experience with Python and/or Shell scripting.
- Ability to multitask and perform effectively in a fast-paced production environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent collaboration and communication skills to work effectively across teams.
- Experience with Microsoft SQL Server administration, including Always On Availability Groups.
- Familiarity with configuration management and automation tooling, including Ansible.
- Experience with infrastructure as code using Terraform.
- Proficiency with Python scripting for database automation, tooling, and operational workflows.
- Experience working in Google Cloud Platform and Amazon Web Services.
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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