At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Conversational AI is a collection of internally developed, advanced solutions designed to equip our call centers with the necessary tools and insights to enhance member experience and improve call center efficiency. This is a product-based team focused on delivering solutions that meet stakeholder requirements. You will collaborate with the broader A&BC data science and engineering teams to architect and execute the solutions.
Leads developing and maintaining the core code base for our Conversation AI suite of products
Responsibility for particular use-case features that enhance the main functionalities
Evaluate the solution impact on technical and business metrics
Major focus will include development of advance AI solutions, including data curation and prompt engineering
Building trust with business partners and other data science teams to consult on the use of the products
Required Qualifications
Strong Python and SQL skills
Expertise in advanced analytics tools and languages to analyze large data sets from multiple data sources
Expertise in innovating and implementing novel machine learning techniques
3+ years of experience with natural language processing - classification (sequence/token), information retrieval (dense/sparse search), and regex
3+ years of experience building and evaluating data products with LLMs, prompt engineering, and language models
Preferred Qualifications
Superior ability to communicate technical ideas and results to non-technical clients in written and verbal form
Experience working on product operating model
Experience in documenting code effectively and proficient use of GitHub
Familiarity navigating GCP, including tools like BigQuery, BigTable, and Dataproc
Comprehensive knowledge of the health care industry, products, systems, business strategies and products
Education
M.Sc. or equivalent work experience in Mathematics, Statistics, Computer Science, Economics, Physics, Engineering, or related discipline.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$111,240.00 - $222,480.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/16/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
