At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
What's the role?
We are seeking a hard working Sr. Data Analyst who will be responsible for the development and support of the Technology Customer Success Operational Metrics dashboards and other team metric reports. The dashboards are used by the leaders within Technology Customer Success to help manage the work of the teams and deliver a consistent view of the customer experience provided by the support teams.
Primary Duties & Responsibilities:

• Creates, develops, and maintains reports, datasets, dataflows, ad hoc requests, dashboards, metrics, etc. for end-users using system tools and databases.
• Analyzes and determines data needs. Accesses, extracts, and integrates data from diverse sources residing on multiple platforms and implement data models by combining, synthesizing and structuring data.
• Conduct data analysis and capture, develop, and document data definitions, business rules, and data quality requirements.
• Ensure data integrity, consistency, and reliability by implementing quality assurance practices; performs quality data audits and analysis. Identify areas of improvement in data collection processes or systems and make recommendations to correct deficiencies.
• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Deep expertise in at least one business area or domain, with a broad understanding of the business and domains surrounding the main focus
• Takes & applies design direction. Applies data visualization best practices to work deliverables.
• Seeks to understand business process, user tasks, and as necessary, captures refined process documents
• Implement best practices, methodologies, standards and processes and share across teams. Occasionally contribute to the development there of.
• Takes initiatives to design and develop deliverables based on interpretation of findings and business client needs on a wide range of analytical topics
• Provides consultation to business clients and may participate in cross-functional teams to address business issues
• Contributes to the growth & development of the organization through actively sharing result & insights across the teams and with Business Clients
• Identifies & captures business requirements, develops KPI frameworks
• Regularly applies new perspectives, creative problem solving, and inter-departmental connections to improve analytical capabilities
• Embrace continuous learning, curiosity, and ambiguity.

Bring your best! What this role needs:

• Bachelor's degree in Computer Science, MIS, Mathematics, Statistics, Business or related field.
• At least 4-5 years of professional experience
• At least 4 years experience working in analytics related field
• At least 3 years of hands-on experience doing analytics work
• Expertise in visualization tool Power BI and relational data modeling techniques.
• Expertise in development and application of analytical tools such as SAS, SQL, MS Excel, SPSS, R or other tool
• Understanding of Service Management (e.g., Incident, Problem and Change Management)
• Experience in Java or Javascript Development
• Familiar with Cloud concepts
• Familiar with Version Control such as Git
• Familiar with CICD pipeline process
• Demonstrated ability to deliver results and recommendations in written, verbal and presentation form at an appropriate level for a variety of business audiences.
• Creative and innovative in problem solving and formulating solutions.
• Proven excellence in problem solving, research, quantitative analysis, and analytical working techniques.

Our Benefits!

• Collaborative team first environment
• Tons of room for career growth.
• We offer highly competitive compensation, including annual bonus opportunities
• Medical/Dental/Vision plans, 401(k), pension program
• We provide tuition reimbursement, commuter plans, and paid time off
• We provide extensive Professional Training Opportunities
• We offer an excellent Work/Life Balance
• Hackathons/Dedication to Innovation

#LI-Hybrid
Compensation Range:
Pay Range - Start:
$75,180.00
Pay Range - End:
$139,620.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups