When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleSr. Customer Support EngineerLocation(s)Catania, Sicily, Italy - Remote (Field Based)
We’re hiring: Customer Service Engineer – South Italy (Sicily & Calabria)
Location: Preferably based in Catania, with travel across Sicily and Calabria
Contract: Full-time, permanent , company car
At PerkinElmer, we empower scientists, researchers, and engineers to make the world healthier and safer. We’re now looking for a proactive and technically skilled Customer Service Engineer to support our customers across South Italy. If you love solving problems, working closely with people, and making scientific instruments perform at their best, this could be your next challenge.
Installation, Support & Troubleshooting
- Perform on-site installation, maintenance, qualification, and repair of laboratory instrumentation
- Diagnose and resolve hardware/software issues, ensuring timely and effective support
- Conduct software and firmware updates maintaining thorough documentation of all interventions
- Deliver hands-on training to users and ensure they can operate systems confidently
Customer Relationship & Communication
- Act as a trusted technical partner to customers, ensuring their satisfaction and system performance
- Maintain clear and regular communication, offering guidance and updates throughout service engagements
- Work closely with internal teams and vendors to solve complex technical issues and align on customer needs
Service Development & Collaboration
- Support the launch of new instruments and services, ensuring successful adoption in the field
- Collaborate with the sales team to identify opportunities for upgrades, consumables, or additional services
- Represent PerkinElmer’s quality standards and service excellence in every customer interaction
Continuous Learning & Growth
- Engage in ongoing training and certification programs to deepen your product knowledge
- Stay updated on the latest technologies and best practices in instrumentation and laboratory support
What We’re Looking For
- Bachelor’s degree in Chemistry, Physics, Electronics, or equivalent technical experience
- Minimum 3–5 years of experience in technical support, field service, or lab instrumentation
- Experience with AA, ICP-OES, ICP-MS or similar analytical instruments is highly valued
- Previous work in laboratory settings (pharma, academia, clinical, research) is a strong plus
- Strong problem-solving mindset and autonomy in field operations
- Solid communication skills and customer-facing attitude
- Professional level of English (written and spoken)
- Computer proficiency (Word, Excel, PowerPoint, Internet) familiarity with CRM (e.g. ServiceMax) systems is a plus
- Willingness to travel frequently across Sicily and Calabria
At PerkinElmer, we empower scientists, researchers, and healthcare professionals to push boundaries and improve lives.
If you’re passionate about science and driven by results, we’d love to hear from you!
Top Skills
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Learn more at www.newperkinelmer.com.
