Sr. Customer Success Manager

Corporates Tax and Trade Customer Success team is seeking a highly motivated and experienced Indirect Tax (IDT) CSM to join our team. This role is pivotal in driving IDT sales and revenue as well as securing existing market share through a seamless transition of customers from our on-premises tax engine to the cloud. The IDT CSM will work with the Sales Executives (SEs), Customer Success Manager (CSM), and Partnership and Alliance (P&A) teams, driving incremental new sales and efficient migrations while delivering exceptional customer value.

About the Role

The role of a Senior Customer Success Manager includes:

• Migration Management: Oversee and manage the migration of customers from our legacy, on-premises tax engine to the cloud, ensuring a swift and seamless transition.

• Coordination: Collaborate closely with SE, CSM, P&A teams to determine the best forward plan for each customer migration.

• Forecasting: Accurately support the sales forecast of migration schedules and coordinate with professional services resources to ensure timely execution.

• Customer Engagement and Pitch: Drive and support customer meetings to explain the value of migration, outline the roadmap for future success, and address any concerns or questions. Where applicable, customer meetings may need to occur on-site and should include executive support from the customer.

• Close: Lead efforts to move customers to signature quickly, ensuring they understand and realize the benefits of the migration.

• Strategic Planning: Develop and implement strategic plans to optimize the migration process and enhance customer satisfaction, including aligning customer objectives to that of the migration.

• Relationship Building: Build and maintain strong relationships with customers, SEs, CSMs, and partners, acting as a trusted advisor throughout the migration process.

• Performance Metrics: Monitor and report on key performance indicators related to migration progress and customer satisfaction.

About You

You are a fit for the role of Senior Customer Success Manager if your background includes:

• Proven experience in sales, customer success, or a related field, with a focus on technology or cloud services.

• Strong understanding of IDT migrations and cloud platforms.

• Excellent project management skills, with the ability to manage multiple sales and relationships effectively.

• Exceptional communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.

• Ability to work collaboratively in a fast-paced, dynamic environment.

• Strong analytical skills with the ability to forecast and manage migration schedules.

• Results-oriented with a proven track record of meeting or exceeding targets.

• Travel required up to 15%

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What's in it For You?

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $143,500 - $266,500.

This is inclusive of both base pay and any target sales incentive.
Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 04/28/2025.

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We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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