Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary:
In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a Senior CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisor during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.
Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area.
What You’ll Do:
- Partner with the Customer Success organization to deliver a world-class, white-glove customer experience
- Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption
- Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues
- Proactively identify risks to customer health and drive mitigation plans to reduce time to value
- Lead complex implementations from technical discovery through production rollout
- Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow
- Translate customer business and security objectives into scalable technical solutions
- Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering
- Help define success metrics and feedback loops for new product launches
- Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards
- Serve as a subject matter expert and escalation resource for complex technical challenges
What You’ll Bring:
- 4+ years of experience in a technical, customer-facing role, ideally within a cybersecurity SaaS environment
- Proven experience owning complex customer relationships and driving technical outcomes
- Strong understanding of security tooling, cloud providers, and common network protocols, including SSL/TLS
- Advanced proficiency in Python and comfort working with REST APIs
- Ability to influence without authority and collaborate effectively across teams
- Excellent communication, organizational, and troubleshooting skills
- Comfort operating with ambiguity in a fast-paced, high-growth environment
- A self-starter mindset with a resourceful, “figure-it-out” attitude and a strong customer focus
The annual base salary range for this role will be around £93,000 - £107,000, plus bonus eligibility and equity.
In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.
This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom.
California Privacy Rights Notice
Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.
Skills Required
- 4+ years experience in a technical, customer-facing role (ideally within cybersecurity SaaS)
- Proven experience owning complex customer relationships and driving technical outcomes
- Strong understanding of security tooling, cloud providers, and common network protocols including SSL/TLS
- Advanced proficiency in Python and experience working with REST APIs
- Experience deploying, troubleshooting, and optimizing integrations (Cloud Connectors, Splunk, Jira, ServiceNow)
- Excellent communication, organizational, and troubleshooting skills; ability to influence without authority
- Comfort operating with ambiguity in a fast-paced, high-growth environment and a self-starter mindset
- Located in the United Kingdom (preference for London metro area)
What We Do
At Censys we believe that cybersecurity is critical to the future of our global economy. And in order to evolve cybersecurity defenses, both the public and private sector need access to best-in-class intelligence data. By arming our customers with the visibility and insights that they need to protect against critical threats, Censys provides the intelligence needed to bolster cybersecurity capabilities worldwide.
Why Work With Us
We are a rapidly growing cyber security startup based in Ann Arbor, Michigan. Our innovation is fueled by the team’s global perspectives and diverse backgrounds. We welcome healthy debate, constructive conversations, and outside-the-box thinking to ensure we are moving fast, learning things, and iterating quickly.
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