Sr. Customer Solutions Engineer

| Remote
Employer Provided Salary: $90,000-$160,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Ascend's mission is to enable every organization to innovate faster by harnessing the power of automation. We help customers spend more time bringing data innovations to life by simplifying and accelerating data orchestration.


As a Sr. Customer Solutions Engineer you will provide enterprise-level guidance and support to customers by researching, diagnosing, troubleshooting, and resolving issues to the clients’ satisfaction while building a support team to address our growing list of customers. We believe the best teams are made from individuals who have a deep passion for customers, love sharing knowledge with their team, and actively seek out environments where they are not the smartest person in the room.

What You'll Do:

  • Improve processes to support our global customers 24/7, working across regions with other Engineers/Consultants 
  • Act as a consultant and subject matter expert for internal and external stakeholders in engineering, sales, and customer organizations to resolve technical obstacles and improve the platform 
  • Hands-on to diagnose, troubleshoot, and resolve data pipeline issues working directly with customers
  • Work closely with engineering to resolve escalated product incidents
  • Work across region to identify, submit and track feature requests with high impact to our customer data needs
  • Work closely with our Tech Writers to ensure our documentation is updated and our Knowledge Base continues to evolve for customer self sufficiency

What we look for:

  • Three to five years in a support role working directly with customers
  • Experience with technical support implementing proven techniques that both resolve issues and increase customer satisfaction
  • Strong written and oral communication, critical thinking, flexibility, self-direction and a team mindset
  • Experience working as a Data Engineer
  • Experience building complex data pipelines
  • Experience designing and building cloud-based data solutions including Data Lake, Data Warehouse and/or Lakehouse implementations (ex. S3/GCS/ADLS, Snowflake and/or Databricks)
  • Deep experience with at least one cloud platform (AWS, GCP, Azure)
  • Hands-on development experience with Python & Apache Spark
  • Bachelor's degree in computer science, software engineering, data engineering, information technology or relevant experience

Nice to Haves

  • Experience in a start-up technology product company
  • Hands-on with at least one additional programming language (Java, Scala, etc)
  • Experience with software development processes

What We Offer:

  • Medical/Dental/Vision covered at 100%
  • Long-term & Short-term disability
  • Life Insurance
  • Meaningful equity
  • 401(k)
  • Flexible PTO
  • Annual Learning Stipend
  • Remote Work Stipend

The reasonably estimated base salary for this role ranges from $90,000 - $160,000 USD, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location.


Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ascend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Ascend.io is an equal opportunity employer. We are committed to treating all applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PandasLibraries
    • ReactLibraries
    • CircleCIFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • KubernetesFrameworks
    • AWS RedshiftDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • DatabricksDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • Google DocsManagement
    • Google SlidesManagement
    • ZapierManagement
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM

An Insider's view of Ascend.io

What are some social events your company does?

Remote work has many advantages, but I really appreciate the effort the company puts into building connections in-person too. Every quarter, we have the opportunity to travel to a different location for our quarterly kickoff. I truly believe this reinforces our culture and enhances remote collaboration.

Rocío

Growth Marketing

How do you collaborate with other teams in the company?

We are very dynamic! As part of the field team, we are right in the middle of all of it, working with product leads and our core engineering team to deliver intelligent data pipelines to our customers. We have a really symbiotic relationship. #One Team, One Dream.

Jon

Solution Architect

What are some things you learned at the company?

Working at Ascend is the fastest I’ve gone from start date to working on production code. I love that I quickly came in and was able to make a real impact on a technology that’s integral to so many customers' data stacks and on a team that truly means ‘one team one dream’.

Xiaoxi

Member of Technical Staff

What is your vision for the company?

Our team at Ascend.io radiates passion and a deeply-rooted commitment to help our customers transform the world around us. From healthcare to logics, retail to entertainment, data improves the services and products we depend upon each and every day. We’re building a fast-paced, high-caliber team and we'd love for you to join us!

Sean

Founder & CEO

What projects are you most excited about?

I’m excited about building out our Developer Tier and Cloud offerings, helping more data teams harness the power of automation. The Ascend Platform is really amazing, enabling data engineering teams to build intelligent data pipelines with a single pane of glass solution. It’s really exciting to introduce new users to the platform.

Ishita

Head of Growth

What are Ascend.io Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
We gather the team quarterly in person to review our OKRs and set direction for the quarter ahead. (And of course we always make some time to have fun together as a team!)
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Lunch provided at our office in Menlo Park
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Paid industry certifications
Personal development training

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