Sr. Customer Retention Specialist

Posted 2 Days Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Senior level
Artificial Intelligence • Cloud • Robotics • Software
The Role
Manage enterprise software renewal accounts, meet renewal quotas, identify at-risk customers, and resolve issues affecting retention. Collaborate with Customer Success, Sales, Contract Operations, and Support teams to maintain renewal momentum and identify upsell opportunities. Communicate solution value to executive, technical, legal, security, and operations stakeholders. Maintain renewal opportunities in Salesforce and manage large enterprise accounts.
Summary Generated by Built In

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position:          Customer Retention SpecialistJob Level:        E3Location : Bangalore (Onsite)As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!Who you’ll report to:This role reports to VP of Global Customer Retention (based in the US)You’ll make an impact by being responsible for:
  • Meeting or exceeding assigned sales objectives and quotas for renewal business
  • Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
  • Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
  • Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
  • Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
  • Maintaining, updating, and managing all SalesForce.com renewal opportunities
  • Manage large enterprise accounts
You will be a great fit if you have:
  • 3 -7 years of Renewal or account management experience
  • Experience selling software products that are on-demand and recurring in nature
  • Experience using Salesforce.com as CRM required
  • Software Sales experience; SaaS or subscription sales (Must)
  • Experience and knowledge of AI, Automation and/or APA preferred
  • Experience using Salesforce CPQ (is a must)
  • You excel in these key competencies:
  • High problem-solving ability to learn and adapt quickly while being a self-starter
  • Team-oriented with the ability to succeed in an entrepreneurial environment
  • Committed, enthusiastic and coachable with a desire to thrive in sales environment
  • Strong presentation and communication skills (verbal, written, and listening)
  • Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Skills Required

  • 3–7 years of renewal or account management experience
  • Experience selling on-demand, recurring software products
  • Experience using Salesforce.com as a CRM
  • Software sales experience, specifically SaaS or subscription sales
  • Experience using Salesforce CPQ
  • Strong presentation and communication skills
  • High problem-solving ability and capacity to learn and adapt quickly
  • Ability to work effectively in a team-oriented, entrepreneurial environment
  • Self-starter with drive, conscientiousness, perseverance, and willingness to conduct daily outbound sales contacts
  • Experience or knowledge of AI, automation, or Agentic Process Automation

Automation Anywhere Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Automation Anywhere and has not been reviewed or approved by Automation Anywhere.

  • Fair & Transparent Compensation Pay is considered competitive to above average in many core roles, with sales and senior go-to-market positions noting strong on-target earnings and competitive packages. Feedback suggests several technical and leadership roles also view salary as a recurring strength.
  • Leave & Time Off Breadth Time off includes unlimited PTO in many postings, company holidays, volunteer days, and additional quarterly “Achievement Days” to unplug. Feedback suggests this breadth provides meaningful opportunities to rest and recharge.
  • Flexible Benefits Work practices emphasize flexible and hybrid arrangements, with remote options supported across roles. Feedback suggests this flexibility is a notable component of the total rewards experience.

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The Company
HQ: San Jose, CA
6,564 Employees
Year Founded: 2003

What We Do

Welcome to Automation Anywhere. We’re on a singular and unwavering mission to democratize automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity. With 2.8M bots deployed at customers in 90 countries, and a network of over 2100 partners, we are a leader in the Gartner Magic Quadrant, and our AI-powered digital workforce platform optimizes the business processes of the world's largest enterprises and governments in virtually every industry including 85% of the top banks and financial institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies. Industry Awards and highlights: · Named a leader each year of Gartner Magic Quadrant for Robotic Process Automation · Named a Leader in Forrester Wave · Named a Leader and Star Performer in Everest Peak Matrix · Named a Leader in Nelson Hall NEAT Intelligent Automation Report · G2 Crowd 2020 Best Software Company · First Cloud-native digital workforce platform · 850+ pre-built, intelligent automation solutions · Bot security and IP protection · SaaS packages · Over 1.4M courses completed in Automation Anywhere University · Free AI-powered Community edition Try the world’s most advanced digital workforce platform today: https://bit.ly/startRPAtoday

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