Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.
About Malwarebytes Inc.
Malwarebytes began after our founder, Marcin Kleczynski, accidentally infected his parents’ computer while downloading a video game as a teenager. At the time, there was no product that could fully solve the problem, so he set out to build one. That early experience shaped our mission: to create protection that works when people need it most.
Since then, the digital threat landscape has only grown more complex. Attackers are faster, stealthier, and more sophisticated, while traditional solutions often overwhelm people with complicated tools and settings. At Malwarebytes, we believe protection should be both powerful and refreshingly simple because if security feels too hard to use, people will not use it. That is why our aspiration is always to stay one step ahead: cutting through the noise, stopping threats others miss, and delivering peace of mind in an unpredictable digital world.
Malwarebytes is looking for...
A Senior Customer Retention Manager who can blend analytical and creative thinking to deliver customer-first solutions. Your role will focus on subscription management and customer portal initiatives to drive engagement and retention and will be dedicated to providing engaging and impactful experiences for our customers. We focus on generating sustained growth through innovative and purpose-driven marketing programs. Reporting directly to the Lifecycle and Customer Experience Director, you will monitor and report on key findings, identify opportunities for improvement, and work cross-functionally to bring ideas to market.
What You Will Do:
- Lead key retention efforts by driving optimization and expansion of key touchpoints, focusing on in-app and customer portal experiences
- Use product analytics, business trends, and customer insights to shape engagement and retention strategies
- Partner with product, lifecycle, and e-commerce teams to improve subscription management capabilities including upsell, renewal, and downgrade flows
- Create clear and detailed briefs to convey marketing requirements, quantitative goals, and customer intent
- Support go-to-market efforts for new digital products and services, enabling crosssell, engagement, adoption opportunities
- Lead cross-functional projects with minimal guidance, fostering collaboration and building consensus to achieve shared goals and outcomes
- Develop innovative strategies to drive customer engagement, create habit loops, and demonstrate ongoing value
Skills You'll Need to Have:
- 5+ years of experience in customer retention and lifecycle marketing
- Experience with subscription products and ecommerce subscription management and payment processes
- A passion for exceptional customer education, engagement, and inventive marketing programs
- Strong analytical skills with the ability to interpret data, identify trends, recognize opportunities, and report findings
- Excellent communication skills and ability to collaborate with stakeholders at all levels
- Experience with product analytics tools and a/b testing solutions like Amplitude and VWO
Perks & Benefit:
Comprehensive medical, dental, and vision insurance coverage
Employee Referral Bonus Program
Wellness programs
401k and employer matching for (US Employees)
Comprehensive Time Off policy
An opportunity to do something great for yourself and the world!
(Benefits and Perks subject to change by country/region)
Top Skills
What We Do
Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, Malwarebytes CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, that mission has expanded to provide cyberprotection for every one. Malwarebytes provides consumers and organizations with device protection, privacy, and prevention through effective, intuitive, and inclusive solutions in the home, on-the-go, at work, or on campus. A world-class team of threat researchers and security experts enable Malwarebytes to protect millions of customers and combat existing and never-before-seen threats using artificial intelligence and machine learning to catch new threats rapidly. With threat hunters and innovators across the world, the company is headquartered in California with offices in Europe and Asia.
