We are seeking a highly motivated Senior Customer Growth Account Manager to drive strategic customer engagement, adoption, retention, and revenue growth across our enterprise customer base.
This role is ideal for someone who combines customer success, account management, and consultative selling skills with the ability to engage technical and executive stakeholders. You will serve as a trusted advisor to customers while identifying opportunities to expand platform adoption and deliver measurable business value.
The ideal candidate has experience managing complex SaaS accounts, building executive relationships, and driving expansion within technical organizations such as Engineering, QA, DevOps, and Product Development.
- Serve as the primary strategic point of contact for assigned enterprise customers
- Build trusted relationships with Engineering Leaders, QA Directors, DevOps teams, and executive stakeholders
- Conduct regular business reviews focused on outcomes, adoption, ROI, and roadmap alignment
- Identify and drive upsell, cross-sell, and expansion opportunities within existing accounts
- Partner closely with Sales and Solutions Architecture to execute account growth strategies
- Develop account plans that align customer goals with SeaLights capabilities
- Ensure customers successfully adopt and operationalize the SeaLights platform
- Drive measurable customer outcomes related to software quality, release confidence, and engineering efficiency
- Monitor customer health, usage trends, and engagement to proactively mitigate risk
- Support renewal strategies and contribute to achieving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Manage escalations and coordinate internal resources to ensure customer satisfaction and success
- Work closely with Customer Success, Solutions Architecture, Product, Support, and Sales teams
- Advocate for customer needs internally and provide feedback to influence product direction and customer experience improvements
- Synthesize customer insights into actionable feedback for internal teams
- Advocate for customer needs while balancing business priorities
Qualifications
- 5 years of progressive Customer Success or Account Management experience with complex enterprise accounts
- Strong sense of personal accountability and ownership for your assigned account base
- Passion for helping others and seeing your customers succeed
- Self-motivated and proactive team player
- Exceptional communication and organizational skills
- Project Management, Training or Coaching
- Ability to travel to customer location on occasion
- Strong technical aptitude on DevOps, Software Development and Testing tooling and activities such as:
o DevOps
- Basic understanding of DevOps principles and how they support agile software delivery.
- Familiarity with CI/CD concepts and their impact on release cycles and customer experience.
- Awareness of cloud infrastructure and deployment environments (e.g., AWS, Azure, GCP).
o Software Engineering
- General knowledge of software development lifecycle (SDLC) and agile methodologies.
- Ability to communicate effectively with engineering teams using common technical terminology.
- Understanding of APIs, integrations, and how software components interact.
o Testing
- Awareness of different types of testing (unit, integration, system, user acceptance).
- Understanding the role of testing in ensuring product quality and reliability.
- Ability to interpret test results and communicate implications to customers or internal teams.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
Skills Required
- 5 years of progressive Customer Success or Account Management experience with complex enterprise accounts
- Authorized to work in the U.S. without employer-sponsored visa
- Strong technical aptitude with DevOps principles, CI/CD concepts, and cloud infrastructure (AWS, Azure, GCP)
- General knowledge of software development lifecycle (SDLC), agile methodologies, APIs and integrations
- Awareness of testing types (unit, integration, system, UAT) and ability to interpret test results
- Exceptional communication and organizational skills
- Demonstrated ownership and accountability for assigned accounts
- Project management, training, or coaching experience
- Ability to travel to customer locations on occasion
- Experience working with Engineering, QA, DevOps, and Product teams and building executive relationships
- Comply with global sanctions and export control requirements (not listed on restricted party lists)
Tricentis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tricentis and has not been reviewed or approved by Tricentis.
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Fair & Transparent Compensation — Pay is considered competitive in some roles and markets, with strong total compensation reported for certain U.S. technical and go-to-market positions. On-target earnings for some sales roles are described as high when performance aligns with plan expectations.
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Healthcare Strength — Health insurance is described as a notable strength, with plan availability including an HSA-compatible high-deductible option alongside a traditional plan. Bonus programs are often cited alongside health coverage as meaningful parts of the overall rewards package.
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Flexible Benefits — Work-from-home and flex time are presented as broadly available, supporting day-to-day flexibility as part of the benefits experience. This flexibility is frequently bundled with other core benefits as a differentiating aspect of the total package.
Tricentis Insights
What We Do
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartner’s Magic Quadrant five years in a row. Tricentis has more than 1,800 customers, including the largest brands in the world, such as McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moet-Hennessy-Louis Vuitton, and Vodafone.
