Grapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It’s not just a solution for healthcare businesses - it’s a solution for everyone. Because, at some point in our lives, we all become patients.
Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see.
Grapevine’s procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide.
We are hiring a Sr. Customer Experience Representative to join our growing team. In this role, you will be responsible for supporting mid-sized and large healthcare practices who use our software to intelligently order supplies, delivering a support experience that exceeds users expectations. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk.
What you'll do
Become an expert in Grapevine’s procurement software, both as a customer and operating backend tooling;
Quickly identify and resolve complex customer issues;
Collaborate with internal teams to ensure successful client onboarding and satisfaction; and
Collaborate internally with product management, sales, operations, and design teams to influence the product roadmap.
Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfaction
Who you are
1+ years of customer support experience for SaaS products;
Intrinsically-motivated with instincts to find solutions when faced with new problems;
Excellent communication skills, both written and verbal; and
Experience in healthcare or medical supply industry is preferred.
What We Offer
Fully covered healthcare premiums on United Bronze plan
10 days PTO
10 “Work from Anywhere” remote days
5 days onsite in our Fully renovated office in Tribeca
Regular team dinners and office game nights
Supportive and collaborative work environment
Impact with a growing startup!
Base + Commission + Equity ($90k-$100k)
Skills Required
- 1+ years of customer support experience for SaaS products
- Intrinsically motivated with strong problem-solving instincts
- Excellent written and verbal communication skills
- Experience in healthcare or medical supply industry
What We Do
The current healthcare supply chain is riddled with inefficiencies. Fragmented processes, outdated manual tasks, and linear structures lead to: 👎🏼 $60B+ in annual losses due to a disconnected network 👎🏼 40x slower delivery times compared to other industries 👎🏼 Limited access to cost savings for vital medical supplies ☁️ The Grapevine Solution: A Unified Operating System ☁️ Grapevine is transforming the healthcare supply chain landscape. We offer an all-in-one platform designed to: ✅ Connect healthcare businesses to a vast network of pre-vetted vendors ✅ Optimize med-supply costs & fulfillment times ✅ Empower providers to focus on patient care, not procurement headaches ☁️ Unlock the Power of a Digital Network ☁️ Imagine a future where: ⏰ One-click ordering simplifies the procurement process ️ ⚡️ AI-powered automations ensure you always get the best price 💡Expert guidance from procurement specialists maximizes your savings potential Our goal is to cut costs on medical supplies, improve velocity, protect front-line workers, and bring true healthcare equity to all Americans, no matter where they are. We support healthcare’s highest-performing supply chain partners, helping them to connect, transact, and optimize med-supply costs, fulfillment times, and B2B trade processes. Partner with us and join us in revolutionizing the healthcare supply chain. Let's discuss how we can optimize your procurement process and empower your team to deliver exceptional patient care. ☁️ Contact us today ☁️ 💻 [email protected] 📱 914-621-1133
