Sr. Customer Experience Marketing Specialist

No Agency Submissions Accepted.

Location: Hybrid, in Sunnyvale, California 3 days per week (Mon, Tues, Thurs)

Onwards Together!  

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision

Our Marketing team illuminates and evolves the global brand, driving revenue and empowering future success for our Sales team. As a leader in Zero Trust Segmentation, we are dedicated to helping organizations prevent cyberattacks and mitigate the impact of ransomware.  

Renowned for our innovative solutions and collaborative spirit, we foster an inclusive environment within Marketing and across the company. Join one of the industry's most creative and dynamic teams, where you'll discover opportunities to excel, be empowered to set ambitious goals and define your path to success! 

Your Impact:

• Understand Illumio’s customer profile across segments, products, and personas to develop and execute programs that align to the overall corporate goals to build awareness, generate pipeline, acceleration adoption, and drive advocacy. 

• Conduct in-depth analysis of customer data to identify trends, preferences, and behaviors. 

• Develop customer segmentation strategies to personalize and target marketing efforts. 

• Develop and deliver strategic, targeted upsell and cross-sell programs in partnership with Customer Success and Marketing. 

• Monitor key performance indicators and metrics to evaluate the success of marketing campaigns and initiatives.   

• Collaborate with senior stakeholders to develop new initiatives and customer-centric assets, such as campaigns, playbooks, written collateral, presentations, and announcements that drive loyalty and adoption.  

• Curate content for Illumio executive champions and technical users – including onboarding guides, business outcomes, ROI, and best practices.  

• Represent the customer's voice and experience in GTM planning. 

Your Toolkit:  

• 2-4 years of experience in customer experience, customer marketing or product marketing roles with a background in high-growth or transformation-focused businesses

• Experience driving customer-centric programs with a passion for delivering exceptional customer experiences. 

• Strong organizational, prioritization, project management and time management ability with a deadline focus. 

• Emotional intelligence to navigate ambiguity, take initiative and work collaboratively to deliver insights, provide solutions to challenges and recommendations based on analysis. 

• Strong right-brain and left-brain balance — analytical and creative – to drive action and impact.  

• Demonstrated success of leading projects, managing upsell/cross-sell programs, and driving user engagement activities.  

• Excellent communication and collaboration skills, with the ability to work effectively across teams. 

• Proactive and driven to solve problems and find innovative solutions. 

• Demonstrated problem solving ability and attention to detail to deliver high quality output. 

 Compensation:

$ 122,000 - $140,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws. 

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. #LI-AF1 #LI-REMOTE 

Our Commitment: 

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.