Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the roleThe Sr. Customer Collaboration Analyst (Supply Chain) is responsible for supporting customer compliance and Order-to-Cash operations across key retail accounts. This role partners closely with Sales, Customer Service, Logistics, Supply Chain, and Finance teams to identify compliance risks, resolve customer deductions and claims, and improve the overall customer experience.
The ideal candidate is highly analytical, customer-focused, and eager to build expertise in retail compliance, customer operations, and order-to-cash processes. This position offers an opportunity to gain exposure to major retail customers while supporting process improvements that drive operational and financial performance.
Key Responsibilities
Support customer compliance activities across strategic retail customers, including Walmart, Amazon, Costco, Best Buy, Target, and other key accounts.
Review compliance deductions, chargebacks, shortages, and claims to identify root causes and recommend corrective actions.
Partner with Sales Account Managers and Customer Service teams to resolve customer issues in a timely manner.
Monitor customer scorecards, compliance metrics, and operational performance indicators.
Assist in reviewing customer requirements, routing guides, and contractual obligations to ensure compliance.
Work closely with Logistics and Supply Chain teams to identify opportunities to improve processes and implement operational controls.
Support Order-to-Cash execution by monitoring order flow and helping resolve exceptions impacting customer experience.
Prepare reporting and analysis related to deductions, claims, penalties, compliance trends, and recovery opportunities.
Partner with Dyson Business Services and internal stakeholders to investigate and resolve customer disputes.
Identify process improvement opportunities that reduce compliance penalties and improve customer satisfaction.
Maintain documentation, standard operating procedures, and customer compliance records.
Support special projects and continuous improvement initiatives across customer operations and supply chain functions.
Bachelor's degree in Business, Supply Chain, Logistics, Finance, or a related field.
2+ years of experience in Customer Operations, Order-to-Cash, Customer Service, Supply Chain, Logistics, Finance, or a related discipline.
Experience working with retail customers or customer-facing operational processes.
Strong analytical skills with the ability to identify trends and solve problems.
Experience managing or supporting deductions, claims, chargebacks, customer disputes, or compliance activities is preferred.
Strong proficiency in Microsoft Excel and data analysis.
Experience with SAP or other ERP systems is preferred.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with strong attention to detail.
Compensation : $73,000 - $92,000 annually + bonus opportunity
Location : 1330 W Fulton Market Fl 5, Chicago, IL 60607
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts
Health benefits:
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [email protected] for more information. Dyson is an Equal Opportunity Employer.
#LI-Onsite
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- Bachelor’s degree in Business, Supply Chain, Logistics, Finance, or a related field
- 2+ years of experience in Customer Operations, Order-to-Cash, Customer Service, Supply Chain, Logistics, Finance, or a related discipline
- Experience working with retail customers or customer-facing operational processes
- Strong analytical skills with the ability to identify trends and solve problems
- Strong proficiency in Microsoft Excel and data analysis
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with strong attention to detail
- Experience managing or supporting deductions, claims, chargebacks, customer disputes, or compliance activities
- Experience with SAP or other ERP systems
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
