The Role
Lead and coach the customer experience team, develop and implement CX strategies, analyze feedback and KPIs, collaborate cross-functionally to resolve issues, streamline processes, and drive operational excellence and customer satisfaction.
Summary Generated by Built In
Responsibilities
- Manage the BSC teams in the Honeywell Building Automation business, ensuring alignment with service organization initiatives and priorities.
- Maintain partnership with Service Organization Leadership to drive functional excellence and standardization.
- Recruit, develop, and evaluate personnel to ensure efficient operation of the function and mentor team members for overall development.
- Manage operational performance according to KPIs and requirements, developing and executing corrective action plans as needed.
- Lead cross-functional program teams to achieve objectives for new projects and tools deployment.
- Support efficiency of resource utilization through standardization and automation initiatives.
- Collaborate with functions such as OPex and Functional Excellence to improve processes and business results.
- Create a culture of people engagement by motivating and developing team members.
YOU MUST HAVE
- Bachelor's degree, or equivalent.
- Experience managing customer service teams and driving service excellence.
- Strong leadership skills with the ability to train, motivate, and develop a team.
- Experience with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems.
WE VALUE
- Significant experience applying best practices in Customer & Product Support.
- Excellent organizational skills and ability to manage multiple priorities.
- Ability to influence and collaborate across a broader organization.
- Experience working in a multinational, multi-discipline team environment.
Skills Required
- 5 years of proven experience in driving operational excellence and process improvement initiatives
- Strong analytical and problem-solving skills
- Excellent project management and organizational skills
- Ability to collaborate and influence cross-functional teams
- Proficient in data analysis and reporting tools
- Experience in customer experience management
- Bachelor's degree in Business Administration or a related field
- Master's degree
- Strong leadership and team management skills
- Ability to work in a fast-paced and dynamic environment
- Innovative and solution-oriented mindset
- Excellent interpersonal and relationship-building skills
- Continuous learning and self-development mindset
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
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The Company
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
