Join JPMorganChase Securities Services and take ownership of the client service experience across custody operations. You will work at the intersection of client management, operations, and data analytics — using digital tools to identify trends, resolve issues, and continuously improve service delivery. This role offers strong career growth opportunities, broad exposure to global markets, and the chance to develop your expertise in a team that values initiative, collaboration, and client focus.
As a Custody Client Facing Operations Associate in Securities Services, you will be responsible for end-to-end query resolution for custody clients, covering settlements, corporate actions, tax, and income. You will build strong client relationships, host training sessions, and use data analytics tools to identify client trends and operational risk indicators. You will partner with global and regional teams to drive issue resolution and contribute to the presentation of operational metrics to business stakeholders and clients. Your work will directly support client satisfaction and the overall health of the service delivery relationship.
Please note that this is a fixed-term contract for maternity cover. While there is potential for contract extension or conversion to a permanent role depending on business needs, this is not guaranteed — we encourage you to apply only if you are comfortable with this arrangement.
Job responsibilities
- Own end-to-end resolution of client queries across settlements, corporate actions, tax, and income, coordinating closely with operations teams on processes and required actions.
- Build strong client relationships by understanding client behavior and requirements, and host relevant training sessions to support client capability.
- Analyze client transactional data using digital tools and data analytics software to identify trends, behaviors, and key operational risk and control metrics.
- Contribute to the preparation and presentation of operational data metrics for business stakeholders and external client interactions.
- Identify service requests and service delivery issues for the client services team to address, including daily activities that may impact client satisfaction.
- Communicate with clients via email and phone, and attend client meetings and calls alongside the client services team.
- Monitor risk indicators and ensure both the firm and the client are aware of issues that may have an adverse financial or reputational impact.
Required qualifications, capabilities, and skills
- Bachelor's degree.
- Minimum 5 years of experience working at a custodian, brokerage, or asset management firm.
- Strong client service, communication, and delivery skills in both Korean and English.
- Strong financial markets product knowledge and understanding of the end-to-end transaction lifecycle in custody operations.
- Strong analytical and problem-solving skills, with the initiative to drive change and strengthen controls.
- Ability to anticipate issues, escalate proactively, and drive initiatives through to resolution.
- Ability to work closely with business partners and engage effectively across all levels of the organization.
- Ability to prioritize, meet tight deadlines, and adapt in a changing business environment.
- Control-focused mindset with a solid understanding of operational and program risk
Preferred qualifications, capabilities, and skills
- Extensive knowledge of domestic and global financial markets and instruments.
Skills Required
- Bachelor's degree
- Minimum 5 years of experience at a custodian, brokerage, or asset management firm
- Strong client service, communication, and delivery skills in both Korean and English
- Strong financial markets product knowledge and understanding of the end-to-end transaction lifecycle in custody operations
- Strong analytical and problem-solving skills with initiative to drive change and strengthen controls
- Ability to anticipate issues, escalate proactively, and drive initiatives to resolution
- Ability to work closely with business partners and engage effectively across all organizational levels
- Ability to prioritize, meet tight deadlines, and adapt in a changing business environment
- Control-focused mindset with solid understanding of operational and program risk
- Extensive knowledge of domestic and global financial markets and instruments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
