As a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.
In this role, you will impact customer satisfaction by developing and executing customer experience strategies, working with cross-functional teams to create personalized experiences, and driving continuous improvement through customer feedback and data analysis.
Responsibilities
Develop and execute customer experience strategies to drive customer satisfaction and loyalty
Work with cross-functional teams to understand customer needs and create personalized experiences
Analyze customer data and market trends to identify opportunities for improvement
Implement and monitor customer feedback programs to gather insights and drive continuous improvement
Utilize customer experience tools and technologies to optimize customer interactions and touchpoints
Work closely with sales and product management teams to align customer experience strategies with business objectives
QualificationsYOU MUST HAVE
2+ years of experience
Customer Support and/or equivalent in supply chain / order management / OtC related experience
MS Office skills (Excel, Word, Outlook, PowerPoint)
English proficiency
WE VALUE
Bachelor’s Degree
Knowledge/experience with SAP or Sales Force would be a great plus
High level of customer orientation, dedicated “can do” attitude
Excellent interpersonal, organizational, and time management skills
Ability to drive improvements leading to greater customer experience, higher quality and lower costs
Strong teammates with the ability to take ownership and follow-through
Ability to establish relationships and networks in a virtual team environment
#LI-Hybrid
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Skills Required
- 2+ years of experience
- Customer support or equivalent supply chain, order management, or order-to-cash experience
- Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint
- English proficiency
- Bachelor’s degree
- Knowledge or experience with SAP or Salesforce
- High customer orientation and a can-do attitude
- Excellent interpersonal, organizational, and time management skills
- Ability to drive improvements that increase customer experience, quality, and cost efficiency
- Ability to work effectively as part of a team and demonstrate ownership and follow-through
- Ability to establish relationships and networks in a virtual team environment
