Sr. Salesforce Engineer

Summary

Come join an evolving Technology team that is leading innovation across all departments at Basys; responsible implement and support the CRM platform; to drive efficiency, metric observation, and process automations with current and future technology products. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision, and values of the organization. Highly skilled Software Engineers will consider all aspects of the project, and be able to gather requirements, design applications, develop and create automated testing for features delivered. Our ideal candidate is an experienced Salesforce developer who has the skills to design, configure and develop custom solutions as part of an Agile development team building enterprise-grade CRM systems.

Essential Functions

• Participates in Agile ceremonies, such as daily stand-ups, iteration planning, demos retrospectives, program increment planning, etc.
• Analyze, design, code, debug, test and modify new software and/or enhancements while considering software abilities.
• Create strategic technical designs for small scope projects within team.
• Provide high-level architecture guidance and develop specifications to resolve software problems.
• Consult with stakeholders on current functionality and complexity of adding features.
• Estimate effort for current and future projects of small to medium scope.
• Debug complicated issues that span multiple systems, involve complex business logic or low-level problems.
• Propose and lead process improvement projects for development, deployment, or application monitoring.
• Share knowledge within team through mentorship, coaching, technical talks and blogs
• Participates in Agile Ceremonies (standups, sprint planning, retrospectives)

Additional Functions

• Provides escalated technical support to internal users among a variety of product categories, resolving issues according to prescribed standards and procedures as needed with new accounts.
• Works collaboratively with the Leadership Team.
• Work within departments to oversee progress to processes to ensure efficiency.
• Work with other Operations Managers as needed.
• Assist Sales Agents and Sales Managers as necessary.
• Influences and educates stakeholders by prototyping, performing demos and promoting platform capabilities.
• Develops, mentors, and coaches other CRM administrators and engineers
• Collaborates across engineering, admins, product and business stakeholders
• Completes other assigned duties as requested.

Requirements

• Strong interpersonal skills, conducive to team development
• Works independently, has good judgment and consistent follow-through
• Ability to work effectively across a variety of internal partners
• Ability to communicate technical concepts in business terms
• Strong written and verbal communication skills
• Deep knowledge and experience in the Salesforce platform (Sales Cloud, Service cloud, and Experience Cloud at minimum)
• Advanced Salesforce development (Apex, Lightning Web Components, Flow)
• Strong understanding of enterprise system design, API architecture and integration patterns
• Willing to participate in on-call process.
• This role is eligible for a hybrid schedule. Up to three days per week may be worked remotely in accordance with the telecommuting policy.

Education & Experience

• Bachelor's degree in computer science or equivalent.
• 6+ years of non-internship related experience (5+ years of experience in lieu of a degree).
• 4+ years of experience (6+ years of experience in lieu of a degree) in software and application development with a basic understanding of .NET, C#, JavaScript, React, and SQL Server, and skilled in Object-Oriented programming principles and practices.
• Proficiency in database technologies and the ability to write APIs, including API Development using .NET Core and API Management Tools.
• Strong JavaScript / Typescript (LWC, integrations)
• Expertise with Azure services and cloud computing is a plus.
• Expertise in application security, encompassing frameworks such as OAuth and OWASP best practices
• Experience in managing and leading projects.
• Proficiency in automated unit and functional testing.
• Proficiency in Microsoft Office Suite.
• Solid understanding of development processes and the full software development lifecycle; strong knowledge of Agile methodologies
• Excellent process orientation, planning, organizational, and problem-solving skills with the demonstrated ability to design effective business solutions.
• Experience generating and documenting requirements and/or user stories and documenting work/code with process workflows, architecture diagrams, and design documents.
• Knowledge of Financial or Bankcard industries and its procedures is a plus.

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.