Sr. Credit Manager

The Credit Manager oversees the credit, customer maintenance, and extended credit line (ECL) functions within AR Shared Services. This role is responsible for credit policy execution, customer credit risk evaluation, reporting, and performance metrics. The Credit Manager ensures compliance, drives

process improvement, and provides leadership to the Credit and Customer Maintenance team.

DUTIES & RESPONSIBILITIES

• Oversee and manage the daily operations of the Credit and Customer Maintenance teams, including ECL activities, credit applications, and master data accuracy.
• Evaluate customer financial data for financial risk and make credit limit determinations consistent with FleetPride’s credit policy.
• Monitor AR performance metrics including DSO, aging buckets, bad debt reserves, and credit exposure trends.
• Periodically review allowance for bad debt reserves with GL accounting counterparts.
• Report on aged or delinquent customer accounts to collections or AR credit insurance providers.
• Partner with Sales, Operations, and Finance to resolve credit holds, mitigate risk, and improve cash flow.
• Support accounting and credit integration activities related to mergers and acquisitions, including record maintenance and customer account transitions.
• Develop, document, and maintain credit policies and procedures; ensure compliance with FleetPride standards.
• Take appropriate actions regarding bankruptcy claims including filing proof of claims, establishing reclamation rights, defending preference actions and corresponding with legal counsel if warranted.
• Prepare regular credit performance reports and present key findings to leadership.
• Identify process improvement opportunities and lead implementation initiatives in coordination with Shared Services leadership.
• Prepare or review accounting entries related to customer credits, rebates, or adjustments as necessary.
• Assist FP store locations with internal clearing.
• Regularly communicate credit performance updates and emerging risks to the Director of Shared Services and executive leadership.
• Provide coaching, guidance, and performance feedback to team members, including the Credit Team Lead and offshore staff.
• Maintain and safeguard correspondence, information and credit records in accordance with company policies.
• Identify opportunities for process improvements and contribute to ongoing optimization of payment collection and AR customer record practices.
• Performs other Accounts Receivable duties assigned by management.

EDUCATION & TRAINING

• Bachelor’s degree in accounting, Finance, or related field (or equivalent work experience)

KNOWLEDGE & EXPERIENCE

• Strong financial analysis, credit evaluation, and reporting skills. (Advanced Excel, Power BI a plus)
• 12+ years in credit and AR management, with 5+ years experience leading multi-location or offshore teams.
• Proficiency in ERP platforms (SAP, Oracle, AS400), and cloud-based AR automation tools (BillTrust, Esker).
• Experience with ERP customer master data governance and control processes.
• Demonstrate good communication and analytical skills
• Effective planning and organizing
• Experience working in a high-volume or fast-paced environment
• Detail-oriented with strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills, with the ability to work cross-functionally

SKILLS & ABILITIES

• Negotiations: Ability to influence and negotiate the optimal arrangement for FleetPride with external customers.
• Monitoring: Monitoring/Assessing performance of self and other individuals and organizations to make improvements or take corrective action.
• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources: Motivating, developing, and directing people as they work. Identifying the best people for the job.
• Communicating: Conveying information to others in an effective manner.
• Active Bias for Action: Evaluate, act and communicate in timely manner. Decisive, make timely practical, effective decisions.
• Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.
• Time Management: Managing one's own time and the time of others. Ability to organize and prioritize tasks. Including offshore counterparts.
• Continuous Training: Ensure team members receive adequate training in credit risk assessment, ERP processes, and customer data management.
• Mathematics: Ability to use mathematics to solve problems.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination: Adjusting actions in relation to others’ actions.
• Management of Material Resources: Obtaining and seeing to the appropriate use of offshore support, equipment, facilities and materials needed to perform certain work.

WORK ENVIRONMENT

The performance of this position may require exposure to the warehouse areas where certain areas may require the use of personal protective equipment such as steel-toed shoes and safety glasses. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.