Senior Corporate Account Experience Manager
SUMMARY:
Under limited supervision, the Senior Corporate Account Experience Manager is responsible for coordinating and negotiating contractual requirements, implementing customer agreements and fulfilling contractual obligations between Motion Industries and our customers. This role ensures compliance with the specific requirements found in each Corporate Account customer contract. The Senior Corporate Account Experience Manager has customer assignments and spends a significant amount of time at customer locations.
JOB DUTIES
- Implements customer agreements by working with and through customer and field personnel.
- Manages contract performance to facilitate customer relationships.
- Reviews customer contracts and transactional data to assess company compliance with terms of agreement.
- Manages the implementation of a contract by communicating with all levels of employees.
- Assesses customer product needs to determine additional products and service offerings to sell.
- Facilitates or leads local branch and plant engagement and projects.
- Negotiates customer terms on behalf of a Corporate Account Manager (CAM).
- Presents contract performance information at Quarterly Business Review (QBR) meetings with CAMs.
- Travels to customer sites to conduct and participate in customer meetings and/or presentations.
- May supervise/mentor lower-level employees.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Expert at all Microsoft Office applications, particularly Excel.
- Strong project management skills.
- Strong quantitative and analytical skills.
- Results oriented.
- Excellent written and verbal communication and presentation skills.
PHYSICAL DEMANDS: Travel required.
LICENSES & CERTIFICATIONS: None required.
SUPERVISORY RESPONSIBILITY: 0-5 Indirect Reports
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Top Skills
What We Do
Genuine Parts Company (GPC), founded in 1928, is a global service organization engaged in the distribution of automotive and industrial replacement parts. We serve hundreds of thousands of customers from a network of more than 10,000 locations in 14 countries and have approximately 50,000 employees.
